Job

Distributed Support Engineer Apprentice

Job type

Apprentice

Location

Wales

Category

  • IT Jobs

Responsibilities:

To attend customer sites to provide support of IT hardware and software products, within the required Service Level Agreement (SLA).  Provide Technical Support to other staff in Managed Services and incident management of major system outages.  Work efficiently and proactively to deliver IT support service to a wide range of customers

 

Main Duties:

  • Ensure all training is completed relevant to apprenticeship requirements.
  • To replace PC’s, Laptops, Printers and associated peripherals.
  • Assist other engineers in the delivery of service to our customers.
  • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s requirements.
  • Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.
  • Achieve KPI target of 5 visits / fix’s per day.
  • Work a certain amount of overtime when required to do so.
  • Must be able to embrace new technologies and adapt to change.
  • Carry out any other reasonable as requested by your line management
  • Request
  • Represent SCC in a professional and positive manner at all times
  • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
  • Must be professional and presentable at all times.
  • Must have full UK driving Licence where required to perform the role.
  • Respond to any requests for information from your line management in a timely manner
  • Work a certain amount of overtime when required to do so.
  • Be Familiar with all SCC polices and processes relevant to the role and/or your responsibilities to SCC and our customers.
  • Be Familiar with customer policies and processes where applicable

 

 

Skills:

Interest of PC, Laptop, Printer & associated peripherals operation

Key Clients specific procedures

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