Internal Account Manager

Job type





  • IT Jobs


Our business continues to grow creating a real career opportunity for a Internal Account Manager to join our Internal Account Management team in Birmingham.

Overall Job Purpose:

To provide efficient and effective support to the Sales Team and the Customer base. Assisting the Account Manager in pro-actively managing the customer requirements, ensuring that all opportunities to increase the business revenues and new lines of business from the customers are achieved.

Working as part of a structured team, you will need to be dedicated to providing a professional approach at all times. Measurement of your performance will be identified by your ability to respond to customer requests and ensure that all agreed service levels are met on a monthly basis.

Main Duties of the Job:

  • To understand the Sector and Customer base that you look after. To be aware of all planned projects within the customer base and any specific customer requirements or contracted service levels.
  • To ensure all orders, tasks, quotes and other requests are responded to within a timely manner.
  • Track progress in relation to quotes, orders, RANs and credits, aged debt, stock holdings.
  • Follow SCC best practice to ensure the highest level of service is provided to our Customers, both internal and external.
  • Ownership and resolution of customer challenges and concerns
  • To ensure that all internal procedures are kept updated and comply with the required standards.
  •  To liaise with all relevant SCC functions including but not limited to Credit Control, Warehouse, Operations, and Enterprise.
  • Mange all customer project and bonded requirements
  • Building and maintaining Supplier relationships.
  • Preparation of quotations, including the technical specification and obtaining the best pricing available. To pro-actively sell additional products and services.
  • Chasing outstanding quotations with the customers to convert into business.
  • Ensuring that we are achieving and exceeding the required ‘service level’ and therefore the customer expectations.
  • Management of customer standard products, road mapping for products going ‘end of life’ and management of transition.
  • Sourcing / re-specifying of products in constraint.
  • Management of customer images/product transition.
  • Owning of the allocated Customers aged debt and pro-actively trying to resolve the queries. Maintaining regular contact with the Customer to discuss the aged debt within the account; escalation of issues to the Account Manager.
  • Assistance with forecasting.
  • Assisting in the management of ‘Inventory Stock’.
  • Vetting of all complex orders including where necessary discussion with the relevant Departments/Suppliers.
  • Updating of the My SCC system as required/directed.
  • Distribution of new product releasing to agreed customer contacts.
  • Achieving and exceeding set targets.
  • Maintain product knowledge to an acceptable level and ensure that you are aware of any new releases/ updates.
  • Ensure that your knowledge of SCC’s products, enterprise & requirements.
  • Creation of customers’ accounts on Lifecycle and maintenance of these accounts.
  • To carry out other ad hoc duties as required in the best interests of SCC and the customer.

Skills, Knowledge and Experience:

  • Experience of working in a sales environment
  • Good spoken and written communication skills
  • Good organisational and time management skills
  • Good 'people skills', for working with a range of colleagues and Customers.
  • A willingness to work long hours, often in challenging situations to meet deadlines
  • A professional manner
  • The ability to work to targets


Interested ?
Then click the response button now !
At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.
Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy’.


Please fill the form
to register a CV.

Drop files here browse files ...
I have read and understood the privacy policy.

Subscribe To Personalized Notifications

You are subscribing to jobs matching your current search criteria.

Email Notifications

Email notifications will be sent to you Subscribe


Custom RSS Feed

Your personalized RSS Feed is below, copy the address to your RSS reader.

Are you sure you want to delete this file?