Job

Technology & Pricing Specialist Team Leader - Networking & Security

Job type

Permanent

Location

Manchester

Category

  • IT Jobs

Overall the role holder will be responsible for the team in place to carry out the Technology & Security.

This will include :

Working with Vendor Operations Manager to ensure all team processes are agreed and documented
Ensuring that the team are working to agreed processes and procedures
Ensuring any relevant SLAs are in place and measured
Ongoing measurement of the performance of the team against both SLAs and core objectives
Ensuring that the team have access to all relevant tools/training to carry out their role
Being responsible for cross training to ensure resilience within the team
Be responsible for any first line escalations/issue resolution
Development of the team and their activities to meet both Company and individual needs
Reporting as requested

In addition to the above the team leader will work as part of the team undertaking the below activities:

Main Duties of Job

• Position yourself as a Technology Specialist for Networking & basis
• Assist with high end specifications by speaking to customer as necessary in order to qualify requirements
• Be responsible for creating complex configurations and act as a sanity check for complex configurations created by distribution where necessary
• Ensure that pricing submitted contains most appropriate pricing structures / programmes / bid process as relevant
• Create customer facing quotations in appropriate format with any associated documentation as necessary
• Assist with pre-sales technical queries as required
• Be available to attend conference calls in order to assist in the qualification process
• Undergo appropriate training and obtain associated accreditations
• Provide support to the Operations team for any complex requirements
• Maintain communication with the sales teams and vendors throughout the sales cycle to ensure best possible engagement
• Ensuring deals are approved in a timely manner, escalating when necessary and involving SCC and vendor partner management where required
• Management of take on business in relation to relevant vendors ensuring that SCC has the right information to take on the account successfully
• Where relevant providing aligned resource to support specific key accounts from a technology perspective
• Proactive deal registration & MySCC
• Maximising rebate payments utilising relevant tools
• Ongoing training/support to both the branches and supporting teams (Romania) to ensure best practice around SCC vendor quoting
• Central point of contact and distribution point for vendor specific technology/promo pricing into the wider business
• Assistance with pipeline management as required

• Ensure delivery of key measures of success for the department, manage and mitigate risk of shortfalls
• Ensure appropriate training is undertaken
• Ensure department complies with all company policies and procedures
• Be responsible for delivering excellent standards in customer service

Skills Knowledge and Experience
• Proven experience in industry and sound technology background 5 years
• Detailed knowledge of IT industry
• Understanding of the process of managing complex quotations and orders
• Good analytical skills
• Strong commercial skills

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