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  • Job Type: Permanent
    Categories: IT Jobs
    Location: Birmingham
    Job ID: 112504
    Company: SCC

    Main duties of the role:

    • To manage Data Centre Technical teams; ensuring service delivery and over achievement of service level agreements.
    • Maintain and improve on service level delivery through proactive reporting and trend analysis.
    • Drive proactive/preventative maintenance to ensure service stability.
    • Minimise the number of customer escalations through proactive/preventative service improvement and risk mitigation.
    • Work closely with the Offshore Infrastructure Services Teams to form a joint delivery team.
    • Ensure UK Services accountability for all Data Centre customers’ service delivery.
    • Directly interact with clients, customer managers, account managers, technical teams and third party suppliers in the delivery of good practice service delivery.
    • Define, drive and deliver continuous service improvement across the teams ensuring service evolution in line with management and customers’ expectations.
    • Support and be part of an Out of Hours Management escalation process.

    Skills and Experience:

    • Senior level IT Management/leadership experience within a Data Centre Environment
    • Strong IT technical background
    • Good knowledge of Cloud, Networking, Storage and Security technologies
    • Good experience of CISCO, Microsoft [Exchange, Active Directory, Azure], Citrix, VMWare etc.
    • A passion to strive for technical excellence and thrive on a busy, dynamic and demanding environment.
    • Ability to inspire, lead and provide guidance to technical teams/managers.
    • Excellent documentation skills across technical, process and customer centric documentation
    • Strong and confident character, with the ability to deal effectively with junior engineers up to senior stakeholders.
    • Commitment to exceed both business and customers’ expectations