• Business
  • People
  • Advantages
  • Key Points
  • Apprenticeships
Search Jobs
  • Job Type: Permanent
    Categories: IT Jobs
    Location: Birmingham
    Job ID: 161444
    Company: SCC

     

    We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Virtualisation & EUC Technical Lead.

     

    Key Responsibilities

    • This is a “hands-on” technical expertise and lead position that requires senior level knowledge on Virtualization and EUC technologies.
    • Act as the primary technical escalation point for major incidents related to the Virtualisation technologies and EUC service delivery from the datacentre and customer sites
    • Supporting the Virtualisation and EUC engineering team in the advanced troubleshooting of customer’s environments.
    • Providing Technical leadership and guidance for Infrastructure team.
    • Perform basic team personnel HR administration tasks
    • Managing incidents and problems appropriately within agreed service levels
    • Perform Technical root cause analysis on reoccurring incidents
    • Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
    • Ensure technical documentation is completed and updated to professional standards
    • Identify Technical Problems and potential Service Improvements across customers Virtualisation and EUC environments
    • Log calls with third party vendors (MS, VMware, Citrix, Atlantis) and manage when necessary
    • Ensure correct configuration of all Virtualisation components and supported technologies, including, but not limited, to, VMware, Hyper V, Exchange, Citrix all versions
    • Contribute to delivering Technical excellence across the Virtualisation and EUC team
    • Identify, Contribute and work towards the technical and service goals defined by DCS management

    May be required to participate in an on-call Technical lead escalation process outside of UK Business

    • Excellent hands on technical Expertise
    • Determined, can-do attitude
    • Ability to work on own as well as part of a team
    • Attention to detail
    • A good work ethic
    • ITIL awareness
    • Excellent organisation skills
    • Professional and presentable at all times
    • Ability to handle difficult and demanding customer environments
    • Previous support experience with architecture in an enterprise class environment

     

    The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and Operations. Experience of working in a fast paced, dynamic environment with a can-do attitude and able to handle work with multiple customers and projects. Candidate must have experience of working in a large multi-client solution provider with a rapidly expanding customer base. Ability to Provide Technical guidance/leadership to 3rd/4th line engineers; leading by example at all times especially during major incidents. Ready to provide Out-of-hours escalation/support/leadership as required.

    Skills

    • Minimum 5 years’ hands on experience supporting technical environments
    • An excellent understanding and practical knowledge within a number of the following technologies:

    o            Cloud Technologies and Environments

    o            Microsoft server products (Windows 2003 to 2012 R2)

    o            Exchange Server (2003 to 2013)

    o            VMware / Hyper-V

    o            Citrix / VDI

    • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
    • Ability to work under pressure and to tight deadlines
    • Excellent and demonstrable communication skills, both written and oral with strong presentation skills
    • Ability to use the Service Desk tool to manage incidents/changes/problems tickets
    • Ability to manage conflict/challenges within a working environment

    Desirable

    • ITIL Certified or experience using the ITIL processes
    • Experience of working in a multi-client solutions provider

    Interested ?
    Then click the response button now !
    At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.
    Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy’.