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  • Job Type: Permanent
    Categories: IT Jobs
    Location: Birmingham
    Job ID: 161444
    Company: SCC


    We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Virtualisation & EUC Technical Lead.


    Key Responsibilities

    • This is a “hands-on” technical expertise and lead position that requires senior level knowledge on Virtualization and EUC technologies.
    • Act as the primary technical escalation point for major incidents related to the Virtualisation technologies and EUC service delivery from the datacentre and customer sites
    • Supporting the Virtualisation and EUC engineering team in the advanced troubleshooting of customer’s environments.
    • Providing Technical leadership and guidance for Infrastructure team.
    • Perform basic team personnel HR administration tasks
    • Managing incidents and problems appropriately within agreed service levels
    • Perform Technical root cause analysis on reoccurring incidents
    • Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
    • Ensure technical documentation is completed and updated to professional standards
    • Identify Technical Problems and potential Service Improvements across customers Virtualisation and EUC environments
    • Log calls with third party vendors (MS, VMware, Citrix, Atlantis) and manage when necessary
    • Ensure correct configuration of all Virtualisation components and supported technologies, including, but not limited, to, VMware, Hyper V, Exchange, Citrix all versions
    • Contribute to delivering Technical excellence across the Virtualisation and EUC team
    • Identify, Contribute and work towards the technical and service goals defined by DCS management

    May be required to participate in an on-call Technical lead escalation process outside of UK Business

    • Excellent hands on technical Expertise
    • Determined, can-do attitude
    • Ability to work on own as well as part of a team
    • Attention to detail
    • A good work ethic
    • ITIL awareness
    • Excellent organisation skills
    • Professional and presentable at all times
    • Ability to handle difficult and demanding customer environments
    • Previous support experience with architecture in an enterprise class environment


    The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and Operations. Experience of working in a fast paced, dynamic environment with a can-do attitude and able to handle work with multiple customers and projects. Candidate must have experience of working in a large multi-client solution provider with a rapidly expanding customer base. Ability to Provide Technical guidance/leadership to 3rd/4th line engineers; leading by example at all times especially during major incidents. Ready to provide Out-of-hours escalation/support/leadership as required.


    • Minimum 5 years’ hands on experience supporting technical environments
    • An excellent understanding and practical knowledge within a number of the following technologies:

    o            Cloud Technologies and Environments

    o            Microsoft server products (Windows 2003 to 2012 R2)

    o            Exchange Server (2003 to 2013)

    o            VMware / Hyper-V

    o            Citrix / VDI

    • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
    • Ability to work under pressure and to tight deadlines
    • Excellent and demonstrable communication skills, both written and oral with strong presentation skills
    • Ability to use the Service Desk tool to manage incidents/changes/problems tickets
    • Ability to manage conflict/challenges within a working environment


    • ITIL Certified or experience using the ITIL processes
    • Experience of working in a multi-client solutions provider

    Interested ?
    Then click the response button now !
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