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  • Job Type: Permanent
    Categories: IT Jobs
    Location: Birmingham
    Job ID: 158960
    Company: SCC
    We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Virtualisation & EUC Technical Lead.

    Key Responsibilities

    ·         This is a “hands-on” technical expertise and lead position that requires senior level knowledge on Core Infrastructure (Core Foundation Server Roles, AV, Hardware etc.).

    ·         Act as the primary technical escalation point for major incidents related to the teams service deliverables.

    ·         Supporting the team in the advanced troubleshooting of customer’s environments.

    ·         Providing Technical leadership and guidance for the team.

    ·         Perform basic team personnel HR administration tasks.

    ·         Managing incidents and problems appropriately within agreed service levels.

    ·         Perform Technical root cause analysis on reoccurring incidents in conjunction with Problem Management.

    ·         Assist with projects to ensure designs of technical solutions are in line with the requirements of the customer.

    ·         Ensure technical documentation is maintained to professional standards.

    ·         Identify Technical Problems and potential Service Improvements across customer environments.

    ·         Log calls with third party vendors (Microsoft, HP, Dell, IBM) and manage where necessary.

    ·         Ensure correct configuration of all Core Infrastructure components and supported technologies, including, but not limited, to, Hardware, Server OS & Roles, AV and SCCM.

    ·         Contribute to delivering Technical excellence across Datacentre Services.

    ·         Identify, Contribute and work towards the technical and service goals defined by DCS management.

    ·         May be required to participate in an on-call Technical lead escalation process outside of UK Business hours.

     

    Attributes of Successful Candidate
    ·         Excellent hands on technical Expertise.

    ·         Determined, can-do attitude.

    ·         Ability to work on own as well as part of a team.

    ·         Attention to detail.

    ·         A good work ethic.

    ·         ITIL awareness.

    ·         Excellent organisation skills.

    ·         Professional and presentable at all times.

    ·         Ability to handle difficult and demanding customer environments.

    ·         Previous support experience with architecture in an enterprise class environment.

     

     

    Skills Knowledge & Experience
    The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and Operations. Experience of working in a fast paced, dynamic environment with a can-do attitude and the ability to handle concurrent work with multiple customers and projects. Candidate must have experience of working in a large multi-client solution provider with a rapidly expanding customer base. Ability to Provide Technical guidance/leadership to 3rd/4th line engineers; leading by example at all times especially during Major Incidents. Ready to provide Out-of-hours escalation/support/leadership as required.

     

    Skills

    Essential:

    ·         Minimum 5 years’ hands on experience supporting technical environments.

    ·         An excellent understanding and practical knowledge within a number of the following technologies:

    o   Microsoft server products (Windows 2003 to 2012 R2, Core to Datacentre).

    o   Microsoft AD (Active Directory) and integrated elements/processes such as DNS, GPO, AD DS and RBAC.

    o   DHCP Server (Microsoft).

    o   SCCM including patch management, build image and application deployment.

    o   AV (Anti-Virus with key products being Sophos, McAfee & Symantec).

    o   Web Filtering (WebSense/Symantec/TMG/etc.).

    o   Endpoint Encryption (Symantec).

    o   Microsoft SharePoint.

    o   Server Hardware (HP/IBM/Dell/Cisco).

    o   VMware / Hyper-V.

    ·         Appropriate certifications or experience in core technology platforms.

    ·         Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.

    ·         Ability to work under pressure and to tight deadlines.

    ·         Excellent communication skills, both written and oral with strong presentation skills.

    ·         Ability to use ITSM tools to manage incidents/changes/problems tickets.

    ·         Ability to manage conflict/challenges within a working environment.

     

    Desirable:

    ·         ITIL Certified or experience using the ITIL processes.

    ·         Experience of working in a multi-client solutions provider.