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  • Job Type: Permanent
    Categories: IT Jobs
    Location:
    Job ID: 161437
    Company: SCC

    We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Virtualisation & EUC Technical Lead.

     

    Key Responsibilities

    • This is a “hands-on” technical expertise and lead position that requires senior level knowledge on Core Infrastructure (Core Foundation Server Roles, AV, M365, Citrix, Hardware etc.).
    • Act as the primary technical escalation point for major incidents related to the team’s service deliverables.
    • Supporting the team in the advanced troubleshooting of customer’s environments.
    • Providing Technical leadership and guidance for the team.
    • Perform basic team personnel HR administration tasks.
    • Managing incidents and problems appropriately within agreed service levels.
    • Perform Technical root cause analysis on reoccurring incidents in conjunction with Problem Management.
    • Assist with projects to ensure designs of technical solutions are in line with the requirements of the customer.
    • Ensure technical documentation is maintained to professional standards.
    • Identify Technical Problems and potential Service Improvements across customer environments.
    • Log calls with third party vendors (Microsoft, HP, Dell, IBM, VMware, Citrix) and manage where necessary.
    • Ensure correct configuration of all Core Infrastructure components and supported technologies, including, but not limited, to, Hypervisor, Hardware, Server OS & Roles, AV and SCCM.
    • Contribute to delivering Technical excellence across Datacentre Services.
    • Identify, Contribute and work towards the technical and service goals defined by DCS management.

    May be required to participate in an on-call Technical lead escalation process outside of UK Business hours.

    Attributes of Successful Candidate

    • Excellent hands on technical Expertise.
    • Determined, can-do attitude.
    • Ability to work on own as well as part of a team.
    • Attention to detail.
    • A good work ethic.
    • ITIL awareness.
    • Excellent organisation skills.
    • Professional and presentable at all times.
    • Ability to handle difficult and demanding customer environments.
    • Previous support experience with architecture in an enterprise class environment.

    Skills Knowledge & Experience

    The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and Operations. Experience of working in a fast paced, dynamic environment with a can-do attitude and the ability to handle concurrent work with multiple customers and projects. Candidate must have experience of working in a large multi-client solution provider with a rapidly expanding customer base. Ability to Provide Technical guidance/leadership to 3rd/4th line engineers; leading by example at all times especially during Major Incidents. Ready to provide Out-of-hours escalation/support/leadership as required.

     

    Skills

    Essential:

    • Minimum 5 years’ hands on experience supporting technical environments.
    • An excellent understanding and practical knowledge within a number of the following technologies:
    • Microsoft server products (Windows 2003 to 2012 R2, Core to Datacentre).
    • Microsoft AD (Active Directory) and integrated elements/processes such as DNS, GPO, AD DS and RBAC.
    • DHCP Server (Microsoft).
    • SCCM including patch management, build image and application deployment.
    • AV (Anti-Virus with key products being Sophos, McAfee & Symantec).
    • Web Filtering (WebSense/Symantec/TMG/etc.).
    • Endpoint Encryption (Symantec).
    • Microsoft SharePoint.
    • Server Hardware (HP/IBM/Dell/Cisco).
    • VMware / Hyper-V.
    • Cloud Technologies and Environments.
    • Microsoft server products (Windows 2012 to 2019).
    • Exchange Server (2010 to 2016/Exchange Online).
    • VMware / Hyper-V.
    • Citrix / VDI.
    • Appropriate certifications or experience in core technology platforms.
    • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
    • Ability to work under pressure and to tight deadlines.
    • Excellent communication skills, both written and oral with strong presentation skills.
    • Ability to use ITSM tools to manage incidents/changes/problems tickets.
    • Ability to manage conflict/challenges within a working environment.

     

    Desirable:

    • ITIL Certified or experience using the ITIL processes.
    • Experience of working in a multi-client solutions provider.

    Interested ?

    Then click the response button now !

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