SCC – Specialist Computer Centres is the leading IT services organisation in Europe.
We have been established for over 40 years and have a turnover in excess of £3 billion.
Our business continues to grow creating a real career opportunity for a Technical Architect – Infrastructure based in Birmingham
Overall Job Purpose:
The Technical Specialist will be responsible for the technical execution of designs across a range of SCCs multi-tenanted environments that offers exposure to an array of cutting-edge technologies, with the focus on service delivery excellence and improvements. Must have solid technical experience implementing low-level designs. The ability to face off with third party technical staff is key as is solid documentation experience. The position will be part of a team of Technical Specialist’s within the corporate delivery team responsible for the delivery of a varying sized project implementations for all corporate internal customers, ensuring internal customer satisfaction at every opportunity.
Main Duties of Job: • Implementation of low-level designs ensuring they are fit for purpose and adhering to agreed standards and frameworks. • Assist in the requirements gathering process and pre-sales phase including due diligence, SoW and solution proposals. • Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions. • To provide proactive drive and guidance to the team in order to improve process and procedures. • To adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels. • Provide a courteous service and professional approach to the delivery of allocated tasks as required. • To perform any other duties from time to time that may be required by your line Manager.
Skills, Knowledge & Experience: • Detailed technical knowledge of at least some of the following: Microsoft technology stack including Active Directory and Exchange, virtualisation technology (Hyper-V and/or VMWare), Citrix/VDI, Networking, database and storage technologies backed with practical experience in a corporate environment preferably serving customers. • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents. • Excellent communications skills, both oral and written. • Ability to disseminate the right level of technical or solution information intended for the correct audience. • Excellent documentation skills across technical, process and customer facing documentation. • Strong customer facing experience. • Confident character with the ability to deal effectively from senior level management down to junior Technical Engineer level. • Commitment to exceed customers’ expectations. Desirable: • Experience of Cloud technologies including automation and orchestration toolsets (SCVMM, BMC, AWS, Azure). • Exposure to project management and service management industry best practises (PRINCE2, ITIL v3).
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