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  • Job Type: Permanent
    Categories: IT Jobs
    Location: Birmingham
    Job ID: 166609
    Company: SCC

    SCC – Specialist Computer Centres is the leading IT services organisation in Europe.

    We have been established for over 40 years and have a turnover in excess of £3 billion.

    Our business continues to grow creating a real career opportunity for a Technical Architect – Infrastructure based in Birmingham

    Overall Job Purpose:
    The Technical Specialist will be responsible for the technical execution of designs across a range of SCCs multi-tenanted environments that offers exposure to an array of cutting-edge technologies, with the focus on service delivery excellence and improvements. Must have solid technical experience implementing low-level designs. The ability to face off with third party technical staff is key as is solid documentation experience. The position will be part of a team of Technical Specialist’s within the corporate delivery team responsible for the delivery of a varying sized project implementations for all corporate internal customers, ensuring internal customer satisfaction at every opportunity.

    Main Duties of Job: • Implementation of low-level designs ensuring they are fit for purpose and adhering to agreed standards and frameworks. • Assist in the requirements gathering process and pre-sales phase including due diligence, SoW and solution proposals. • Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions. • To provide proactive drive and guidance to the team in order to improve process and procedures. • To adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels. • Provide a courteous service and professional approach to the delivery of allocated tasks as required. • To perform any other duties from time to time that may be required by your line Manager.

    Skills, Knowledge & Experience: • Detailed technical knowledge of at least some of the following: Microsoft technology stack including Active Directory and Exchange, virtualisation technology (Hyper-V and/or VMWare), Citrix/VDI, Networking, database and storage technologies backed with practical experience in a corporate environment preferably serving customers. • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents. • Excellent communications skills, both oral and written. • Ability to disseminate the right level of technical or solution information intended for the correct audience. • Excellent documentation skills across technical, process and customer facing documentation. • Strong customer facing experience. • Confident character with the ability to deal effectively from senior level management down to junior Technical Engineer level. • Commitment to exceed customers’ expectations. Desirable: • Experience of Cloud technologies including automation and orchestration toolsets (SCVMM, BMC, AWS, Azure). • Exposure to project management and service management industry best practises (PRINCE2, ITIL v3).

    At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

    Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy’