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  • Job Type: Permanent
    Categories: IT Jobs, Technical Jobs
    Location: Birmingham
    Job ID: 128326
    Company: SCC
    • Overall Job Purpose:

     

     

    The Technical Architect will be involved with requirements gathering, low-level design and implementations across a range of customer’s in a multi-tenanted environment that offers exposure to an array of cutting-edge technologies, with the focus on service delivery excellence and improvements.

    Must have solid technical experience producing low-level designs and implementations. The ability to face off with third party technical staff is key as is solid documentation experience.

    The position will be part of a team of Technical Architect’s within Design & Delivery responsible for owning and driving the overall technical architectural strategy for all Data Centre Services customers, ensuring customer satisfaction at every opportunity.

    • Main Duties of Job:

     

     

    • Produce low-level designs ensuring designs are accurate and regularly updated and reviewed in accordance with the target design.
    • Provide technical input to Statement of Works and High-Level Designs where required.
    • Support and lead engagement with customers to ensure design of technical solutions are in line with the requirements of the customer.
    • Support and lead the process to lead the customer to create an IT strategy and technology roadmap.
    • Ensure designs are end to end, fit for purpose and in line with established standards and frameworks.
    • Lead on the creation and maintenance of product roadmaps and versions.
    • Design cloud solutions with a focus on delivery of multiple technology flavours, multiple customers and multi-datacentre/site architectures.
    • Act as a mentor and coach to technical specialists, providing leadership and technical guidance in ensuring delivery of the best possible service to SCC and its customers.
    • To adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
    • Assist in the creation of design standards, policies and processes to improve working efficiencies by use of Reference Architecture standards and templates.
    • Serve on project, technology, product and transition review boards to ensure all documentation and designs are in line with current internal standards, roadmaps and frameworks.
    • To perform any other duties from time to time that may be required by your line Manager.

     

    • Skills, Knowledge & Experience:

     

    The ideal candidate will be self-motivated, positive, organised and driven with a track record of delivering to tight timescales and having an appreciation of support and service transition. Experience of working in a fast paced, dynamic environment with a can-do attitude and ability to handle work with multiple customers and projects.

     

    • Experience of working at all stakeholder levels and be adaptable to changing and developing environments.
    • Strong background with core network, compute and storage technologies in large-scale deployments.
    • Detailed technical knowledge of the Microsoft technology stack including Active Directory and Exchange, virtualisation technology (Hyper-V and/or VMWare), Citrix/VDI, Networking, database and storage technologies backed with practical experience in a corporate environment preferably serving customers.
    • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
    • Excellent people and presentation skills both written and verbal.
    • Ability to disseminate the right level of technical or solution information intended for the correct audience.
    • Excellent documentation skills across technical, process and customer facing documentation.
    • Patience and the ability to remain calm under pressure and working to tight deadlines.

    Desirable:

    • Experience of Cloud technologies including automation and orchestration toolsets (SCVMM, BMC, AWS, Azure).
    • Exposure to project management and service management industry best practises (PRINCE2, ITIL v3).
    • Exposure and experience of technical architecture frameworks including TOGAF.

     

    • Experience of developing reference architectures, standards and frameworks.