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  • Job Type: Permanent
    Location: Manchester
    Job ID: 147865
    Company: SCC

    The SOP (Sales Order Processing) department is responsible for all IMAC’s (installs, moves and collections), purchasing of hardware (printers & multifunctional devices) and software and database management. The role is working on the IMAC team reporting into the Senior IMAC Planner. The role is key in the successful completion of business as usual requests from customers and dealing with complex onsite deployments providing a bridge between SCC-DS IMAC team and third party logistics providers. This is a key function of the team and business with an emphasis on logistics, organisational and problem solving skills.

    Key Responsibilities

    • Working closely with internal and external stakeholders including customers, Customer Support, Sales and Account Management
    • Scheduling installations, movements and collections by co-ordinating internal and external resources using internal IT systems
    • Arranging suitable dates with customers and completing site survey requirements
    • Applying bespoke customer processes
    • Meeting customer and business SLA’s
    • Obtaining quotes and allocating logistic resource with a cost effective ethic
    • Management of logistics whilst on customers site and resolving any issues as and when they arise
    • Allocate internal IT resource for customer requirements
    • Liaise with Leasing for collection authorisation
    • Ensure all charges are added as applicable with the job and a PO provided

    Essential Skills

    • Excellent customer facing attitude and communication skills both written and verbal
    • Basic knowledge and understanding to use desktop software (i.e. Internet Explorer, Outlook)
    • Proactive problem solving skills
    • Good time management skills
    • Effective communication skills
    • The ability to handle customer complaints at first contact and resolve to satisfaction
    • Good decision making skills
    • Ability and willingness to learn
    • Ability to work alone and as part of a team to achieve goals
    • Meet team and personal objectives on a weekly/monthly/annual basis

    Desirable skills

    • Industry experience and knowledge