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  • Job Type: Permanent
    Location: Birmingham
    Job ID: 165169
    Company: SCC

     

    SCC – Specialist Computer Centres is the leading IT services organisation in Europe.

    We have been established for over 40 years and have a turnover in excess of £3 billion.

     

    Our business continues to grow creating an opportunity for a Repair Centre Administrator to join our busy team in Birmingham .

     

    To Provide Administration and Inventory support to the Repair Centre operations.

    Main Duties of the Job:

     

    • To provide a professional Administration service to local Repair Centre teams.
    • To monitor and process reactive queue’s within the Repair Centre.
    • Carry out relevant Warranty Administration Processes e.g. Log Claims, arrange Part returns etc.
    • Ensure that the Telephones are answered promptly at all times
    • Request and receipt Parts Requests
    • Escalate to Regional Operational Team Leads where parts are still outstanding and run the risk of not being returned within criteria.
    • Escalate any process none conformances to Line Manager
    • Adhere to all relevant ISO standards
    • Provide support and cover for Inventory Role as and when required
    • Manually handle physical items with variable size and weights, assistance provided where required e.g. >1 person lift items.
    • To Maintain your work area and ensure care of Company property used
    • To undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy
    • To assist the Management teams in the daily running of the centre, through the above and any other duties as necessary.

     

     

    Skills, Knowledge and Experience:

     

    • Excellent Administration Skills
    • Ability to carry out day to day tasks within agreed time scales
    • Ability to Communicate effectively
    • Ability to work under pressure and within timescales
    • Attention to detail
    • Mature Outlook and approach to duties
    • Ability to understand processes and procedures
    • To provide a level of service to internal and external customers
    • Knowledge of stock processes and inventory management (Advantageous)
    • Ability to gain SC clearance with no Caveats.

    Interested ?
    Then click the response button now !
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