SCC – Specialist Computer Centres is the leading IT services organisation in Europe.
We have been established for over 40 years and have a turnover in excess of £3 billion.
Our business continues to grow creating an opportunity for a Refurbishment Workshop Technician based in Manchester.
We are recruiting for a Refurb Technician for our busy Workshop in Trafford Park. This is a team-based role within a successful and busy business unit, reporting to the workshop Team Leader and directed by the Warehouse & Workshop Manager. The successful applicant must be able to demonstrate aptitude for either mechanical &/or IT installations and setup. A proven record of accomplishment of working within a collaborative and team environment with the ability to work on their own with guided supervision. The ideal candidate would have experience in a similar role in able to ‘hit the ground running’ within a matter of weeks. In this instance we are not looking for a trainee but someone with experience and who wishes to become s fully trained technician or someone who would like to come off the road on a permanent basis. Candidates must be physically fit for lifting, moving, building and manhandle photocopiers around.
The key elements of the role are
o Prioritising work for Business As Usual [BAU] from the jobs board which is populated by the Sales Order Processing [SOP]
o Understanding setup configurations following manuals and instructions
o Understanding technical detail where required and learning new technical updates
o Manual fitting of components where required on a fix / fail basis, cleaning panels and internal mechanic’s
o Accessing data bases to locate firmware for installations
o Reading/ understanding and applying technical data, drawings and instructions from manuals, technical notes and verbal instructions
o Updating service reports, costings, labour
o Verbal and written communication (primarily internally) via phone and emails
o Housekeeping of workshop and other areas where required where reasonably requested including external yard space
o To complete the required basic fundamentals to provide a platform to:
o Complete product training/ device electives
o Manufacturers training at Head Office once knowledge and experience is gained from the workshop
o To act with integrity and maintain all the group H&S policies and practices
o Provide when required information for analysis of the KPI’s / trends for the Workshop & Warehouse Manager
o To follow personal Development plan and achieve standard throughout probationary period and beyond
o Identify, investigate and take action on any issues that arise within your remit
o Understanding our customers’ contractual requirements and supporting the internal departments and teams, so they can deliver excellent customer service
o Follow governance within the Warehouse and Workshop teams, ensuring correct processes and timelines are met
o Management of own waste [General/Sharps/recyclable/Hazardous]
o Ensure computer systems and programmes are followed and accurately input
o Work to all Risk Assessments and working practices, ensuring the health, safety and wellbeing of all staff, contractors, visitors and self are upheld
o Locate and move machines when requested in all-weather types without damaging the machines from site Invincible Way to site Millington Road, across the yard
o Ensure that the correct PPE is always worn at all times and safety rules are followed
o People Teamwork skills [minimum 2 years]
o Taking an active role within a team / workshop or warehouse environment
o Strong Microsoft Office skills, particularly Excel, outlook and word
o Systems inputting and data analysis where required
o Volume throughput [KPIs]
o An understanding of how Networks operate
o GDPR understanding of security of data
o On the tools experience [screw drivers, assembly, deconstruction, HDDs, software]
o Clean Full Driving Licence
o Engineering / I.T.
o Print industry background
o Reading technical manuals
o Workshop or field experience with Printers
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