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  • Job Type: Permanent
    Location: London
    Job ID: 127992
    Company: SCC

    M2 is the dedicated managed print services division of SCC , the leading IT services organisation in Europe .

    We now have a opportunity for a talented individual to join our operation as a Legal Print Room Manager .

    Role Overview

    The Print Room Manager will be responsible for the management and provision of all SCC MPDS contracted services across a Legal print rooms. Managing a team of seven staff and developing effective working relationships with key client contacts to ensure all contracted obligations are achieved.

    Key Responsibilities:

    – The post holder will be professional at all times when dealing with clients and represent SCC MPDS on site promoting excellent customer service.

    – Management of all print room functions, ensuring that all agreed service levels and service standards are met and complied with. – Ensure all H&S policies and regulations are adhered to and records are updated.

    – Preparation and verification of all work related statistics to support accurate invoicing and production of management information.

    – Own and manage financial performance, including budgets and forecasting activity. – Liaise with customers to identify and discuss potential opportunities.

    – Manage all print equipment including servicing, call outs and general maintenance.

    – Control ordering of consumables items and third party providers.

    – Manage stock levels including monthly stock checks.

    – Ensure all complaints are handled in the correct manner and prevented measures applied.

    – Act as the first point of contact for all client requests and escalations.

    People/Team Management:

    – Management of Print Operatives, including work allocation, monitoring of performance and quality, absence and time keeping along with coaching and local discipline.

    – Conduct and document staff 1-2-1’s and appraisals at agreed frequencies.

    Person specification

    Essential skills:

    • Legal print room management experience
    • Excellent leadership skills, allowing them to develop a high service culture
    • Intermediate IT skills – word processing, spreadsheets, databases, email and web based systems.
    • Health and Safety knowledge
    • Ability to develop and maintain excellent customer relationships
    • Previous experience of managing multiple operationsDesirable skills:
    • First Line Management qualification
    • Experience of managing print room operations within a client’s site.
    • ISOH qualified
    • Document Scanning ExperienceInterested ?

    Then apply now !