We are SCC – Specialist Computer Centres , the leading IT Services organisation in Europe .
We continue to expand and now have an exciting career opportunity for a talented IT Engineer to join us as an IT Customerr Support Engineer based on site at our customer’s facility in Exeter .
Main Duties of the Job:
To be based at our customer site to provide desk side assistance to their employees using compurtr hardware , software and peripherals .
To provide IT support by telephone and remote access
To ensure that any IT issues are fixed within the service level agreement .
Repair and maintain hardware -Servers, PC’s, Laptops, Printers and associated peripherals .
To assist in installations , moves and changes of IT equipment .
To deal with calls in a timely manner to achieve required standards and response times ..
Ensure all incidents dealt with our processed on the appropriate call management system .
To provide a great customer experience .
We are looking for :
IT Engineering break /fix experience / IT service desk experience
Experience setting up lap tops and personal computers
Good hardware knowledge
Keen knowledge and interest in current IT issues
Good problem solving skills
Proficient in Microsoft Windows\Office related products
Good communication and interpersonal skills .
We offer a very competitive salary , company car and other large company benefits together with real career prospects .
Then click the response button now !
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