|Overall Job Purpose:
To provide technical support to the customer’s users and other/or group companies as required.
To diagnose and resolve operating system, application and other software package problems, using all available resources and technical knowledge.
Carry out decommissioning of old equipment and installation and tracking of new equipment entering various departments.
|Main Duties of the Job:
Skills Knowledge & Experience:
Essential – Microsoft certification (MCP/MCDST) of Windows operating system and experience of its setup and configuration.
Experience of Microsoft Applications such as MS Office &. Outlook.
3-5 years’ experience of Desktop and Laptop repair and service work.
3-5 years’ experience of working in a customer facing environment.
Essential – Experienced IT Support engineer with Hardware Break Fix and Software / Operating System – Desk side Support experience.
– Previous experience in a site based role with good printer and / or electromechanical experience.
We require good diagnostic and problem-solving skills combined with extensive hardware break fix experience, primarily on Intel desktop, laptop and associated peripherals. Also extensive printer repair experience on major manufacturer’s equipment, i.e. HP, Lexmark, Epson.
Requirements to be physically fit, lift, carry and install IT equipment and peripherals, the role will also involve some IMAC work, software re builds, desk moves and telephone patching