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  • Job Type: Permanent
    Location: Manchester
    Job ID: 116143
    Company: SCC

    Job Title: Meter Read Specialist

    Reports to: Billing Manager

    Location: Manchester

    Role Overview

    To provide efficient, effective print billing and contract administration support for the Managed Print Solutions contracts. Providing back up information on request to internal & external customers, along with any other adhoc reporting as and when requested.                       To take responsibility for manual meter read collections and administration, ensuring customers contact information is kept up to date at all times.

    Key Responsibilities:

    • To contact customers by phone and email to obtain an accurate meter reading
    • To measure and increase the volume of accurate meter readings obtained, specifically looking at opportunities to automate/streamline the collection process

     

    • Maintaining customer contact information and records to facilitate accurate billing
    • Collate and maintain records of printer usage (click counts/meter readings) from customers and internal software systems into relevant Billing processes/systems to enable accurate invoicing to customers
    • Maintain records of changes in contract values
    • Provide Billing review information for Customers in an understandable format and to liaise with customers where necessary in an advisory capacity
    • To ensure all sales orders pertaining to Print Billing and maintenance contracts and leasing are invoiced
    • Monitoring queues of orders to be processed
    • Collation of data for orders to be invoiced
    • Chasing internal and external customers for outstanding paperwork
    • Raising and despatching of sales orders
    • Close liaison with Credit Control (assisting with the chasing of aged debt)
    • Maintaining spreadsheets of customers who need to be invoiced
    • Raising of credit paperwork where necessary and agreed
    • Raising manual invoices for calls & logistics
    • Other adhoc billing duties in line with business demands

    Person specification

    Essential skills:

    • Excel Skills and overall understanding of Microsoft Office Programs
    • Must be numerate
    • The ability to work as part of a team and on own initiative
    • Excellent communication skills

     

      • Must be methodical with good organisational and time management skills
      • Must be able to work in a pro-active manner, driving continual service improvement throughout the billing function and attribute great attention to detail.
      • Capable of working to deadlines and governed SLA’s
      • Must have a flexible attitude and be enthusiastic
    • Must be presentable and professional at all times
    • Adhere to company policies and procedures.
    • Must be prepared to work overtime as and when required
    • Willingness to undertake security clearance check as required

     

    Desirable skills

    • Print Billing – experience working for a Managed Print Services company would be ideal, but awareness of cost per copy/metered type billing would be advantageous