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  • Job Type: Permanent
    Categories: IT Jobs, Logistics Jobs
    Location: London, South East
    Job ID: 118315
    Company: SCC

    Job Description:

    Multi-skilled Mail Room  and Reprographics .

    Hours of work:

    Monday to Friday – shifts between 08:00 to 22:00 (1-hour lunch) with flexibility to include occasional weekend working when required

    Responsible to:

    Account Manager

    Contract Status:

    Fulltime, Permanent- Subject to a three-month probationary period

    Role Summary

    Duties – Reprographics

    Reprographics service including photocopying and digital printing of both colour and black & white documents, in each case to a quality specification satisfactory to the Client.

    Reprographics service including photocopying and digital printing of both colour and black & white documents, in each case to a quality specification satisfactory to the Client.

    Binding and finishing services to documents including wire, comb binding, laminating and stapling, in accordance with the Client’s house style.

    Ensure that all Client deadlines are achieved

    Maintain quality control procedures agreed with the Client from time to time and in accordance with accepted industry standards

    Ensure all Reprographics work is produced accurately and to specification

    Provide expert advice about document management and production issues

    Assist the Client Service Manager with client reporting, statistics and analysis

    Document production using in-house software (A wide knowledge of word and excel formatting, PDF manipulation, i.e. OCRing, Quality control, PDF merging, renaming etc. may be required)

    Undertaking large volumes of printing, photocopying, scanning, binding and booklet making.

    Liaising with Client Services Manager and clients, taking bookings and recording incoming requests, communicating deadlines and delivery times.

    Prioritising work and outsourcing work to external providers where necessary.

    Ensuring the Print Room is appropriately stocked with supplies such as paper, toner etc.

    Liaising with IT Support with regard to file downloads and computer equipment needs etc.

    Responding to service calls from staff, logging machine faults with service providers and monitoring responses. Along with the team, regularly review processes and look for opportunities to become more efficient.

    Any other duties as reasonably requested by the client or the Client Services Manager.

    To ensure production of high quality documents to customers agreed standards and delivery

    Preventative maintenance of equipment including call out reporting, monitoring of response times, machines cleaned and calibrated

    Customer communication

    Stock take, meter readings and overtime

    Develop and maintain good staff discipline in attendance, timekeeping, appearance and attitude

    Compliance with Billing cost recovery system and job ticket database logging

    Duties – Post room

    • Collect Newspapers and magazines from reception desk and distribute within the office as required
    • Collect Post floor reception and sort letters into pigeon holes for onward distribution
    • Ensure reception area remains clear of Post/Parcels
    • Assist with taking deliveries throughout the day
    • Ensure the Post room is clear of letters /parcels
    • Arrange couriers as required and maintain records of transactions
    • Franking of letters and prepare for Royal mail collection
    • Complete print requests in a timely fashion as required
    • Maintain a clean and tidy work area
    • Order stationery / maintain stock levels on the floors
    • Assist with the Healthy eating initiative / Fruit provision across the office floors
    • Maintenance / replenishment of the coffee machines as required
    • Assist with Room set ups / breakdowns
    • Assist with the collection of the Confidential waste/recycling receptacles
    • Answering the telephone
    • Assist with Fire evacuations as requiredGeneral duties
    • To be aware and responsible for Health and Safety issues
    • To consult and communicate effectively with all members of the M2 MDS and client team
    • To take responsibility for Quality Control on the work you are producing
    • To keep abreast of new technologies and initiatives that will assist in the workflow and profitability of the business.Essential
    • At least two years’ experience working in a similar environment.
    • PC literate; working knowledge of ADOBE Acrobat and PDF; converting documents to Word, PDFs, JPEGs and TIFFs.
    • Ability to demonstrate experience using Xerox copiers, heavy-duty guillotine, Velo, Comb, Coil, Wiro binding and booklet making machinery.
    • Ability to demonstrate a full working knowledge of print room and post room equipment, systems and procedures.