• Business
  • People
  • Advantages
  • Key Points
  • Apprenticeships
Search Jobs
  • Job Type: Permanent
    Categories: IT Jobs
    Location: Warrington
    Job ID: 160113
    Company: SCC

    Job: Junior Managed Print Engineer
    To attend customer sites to provide support on a range of Print based products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers.

    Main Duties
    • To repair diagnose and replace, Printers, and associated peripherals. Complete part use data in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
    • Assist other engineers in the delivery of service to our customers on both print and non-print related products
    • Achieve KPI target of 5 visits / fix’s per day.
    • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
    • Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
    • Use a good general knowledge of print to apply skills and knowledge to a range of print products without specific model training.
    • Carry out any other reasonable request from your line management

    • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
    • Must be professional and presentable at all times.
    • Must have full UK driving Licence where required to perform the role.
    • Respond to any requests for information from your line management in a timely manner
    • Work a certain amount of overtime when required to do so.
    • Maintain a good working knowledge of latest IT and Print products
    • Repair non print products under direction of line management when required
    • Be Familiar with customer policies and processes where applicable
    • To be approachable and accepting of Training requirements in relation to the role.
    • To maintain the skills and knowledge required to perform the role to the required standard
    • Must be able to embrace new technologies and adapt to change.
    • Company assets to be maintained