SCC – Specialist Computer Centres is the leading IT services organisation in Europe.
We have been established for over 40 years and have a turnover in excess of £3 billion.
Our business continues to grow creating a real career opportunity for a Junior Managed Print Engineer based in Warrington
Overall Job purpose:
To attend customer sites to provide support on a range of Print based products, within the required Service Level Agreement (SLA)
To Work efficiently and proactively to deliver IT support services to a wide range of customers
To repair diagnose and replace, Printers, and associated peripherals. Complete part use data in a timely and accurate manner, returning items as directed by the Branch within company guidelines
Assist other engineers in the delivery of service to our customers on both print and non-print related products • Achieve KPI target of 5 visits / fix’s per day
Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. • Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates
Use a good general knowledge of print to apply skills and knowledge to a range of print products without specific model training
Carry out any other reasonable request from your line management
Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
Must be professional and presentable at all times
Must have full UK driving Licence where required to perform the role
Respond to any requests for information from your line management in a timely manner
Work a certain amount of overtime when required to do so
Maintain a good working knowledge of latest IT and Print products
Repair non print products under direction of line management when required
Be Familiar with customer policies and processes where applicable
To be approachable and accepting of Training requirements in relation to the role
To maintain the skills and knowledge required to perform the role to the required standard
Must be able to embrace new technologies and adapt to change
Company assets to be maintained
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