SCC is the leading independent IT infrastructure and solutions business in the UK and we are the leading strategic partner to all major technology vendors . We employ over 5,000 employees across Europe and support in excess of 5 million IT users in both private and public sector organisations .
We continue to expand and now have a real career opportunity for a talented IT Field Support Engineer to join our distributed IT engineering support team based on site at our customer’s facility in Swindon for 3 days’ and 2 days’ supporting customer sites in London .
The role :
Three days per week based on site at our client’s head office in Swindon .
Two days mobile role attending other sites predominantly in the Swindon / Wiltshire area and 2 days in London .
Providing technical support to the IT users and their other group companies as required .
Diagnosis and resolution of hardware , operating systems , application and other technical software package problems using all available resources and technical knowledge .
Carry out decommissioning of old equipment and installation and tracking of new equipment entering various departments .
Providing updates to all customer systems in a timely and accurate manner .
The person :
We are looking for an experienced IT Support Engineer with experience of :
Windows NT/95/98 , 2000 , XP Windows 7 operating systems and experience of ITS setup and configuration .
Experience of Microsoft and Lotus Applications such as MS Office ,Lotus Notes and internet and e-mail configuration .
Experience of Desktop support .
Experience of working in a customer facing , field service and onsite support environment .
Excellent customer facing skills with a positive and flexible approach .
Keen interest in IT and able to embrace new technologies and adapt to change .
Driving license is essential .
We offer an attractive starting salary plus company van together with other large company benefits .
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