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  • Job Type: Permanent
    Location: Reading
    Job ID: 27504
    Company: SCH
    • We are SCC – Specialist Computer Centres – the UK’s largest and most successful privately owned IT solutions company; we supply PC products and services to blue chip clients nationwide. Our success is firmly built upon a reputation for quality customer service and commitment to exceed customer expectations.

    We now have an exciting opportunity for a committed, self-motivated Field Engineer . The successful candidate will be attending customer sites to provide maintenance and warranty support of IT hardware and software products within the required Service Level Agreement (SLA).

    You will have a good all round basic knowledge of PC/Printer/Laptop repair as well as a relevant qualification e.g Comptia A+ and a full clean driving licence.

    Working Monday to Friday 9.00am to 5.30pm with 24/7 standby cover one week in every three [ a standby allowance will be paid ]

    Main Duties:

    • Repair and maintain PC’s, Laptops, EPOS systems, Printers and associated peripherals
    • Be aware of standard AV Support for  customers
    • Communicate with call administration and the branch throughout the day to effectively manage all call details, real time, and gain a full understanding of the customers’ requirements
    • Complete part movements in a timely manner, returning items as directed by the branch
    • Achieve key performance indicator targets
    • Work a certain amount of overtime when required to do so
    • Following the Company policies and procedures as detailed in the Engineering Manual
    • Must be professional and presentable at all times
    • Must be able to embrace new technologies and adapt to change
    • To acquaint themselves with all local Fire, Security and Health & Safety regulations
    • Must use PDA device real time to allow effective call tracking

    Skills, Knowledge & Experience:

    • Printer, PC, EPOS and AV knowledge
    • Able to work unsupervised
    • Some software knowledge
    • Full Clean UK Driving License.
    • Ability to gain SC clearance

    We offer salary , standby allowance company van together with other large company benefits .

    If this sounds like you, then please apply today ?