- We are SCC – Specialist Computer Centres – the UK’s largest and most successful privately owned IT solutions company; we supply PC products and services to blue chip clients nationwide. Our success is firmly built upon a reputation for quality customer service and commitment to exceed customer expectations.
We now have an exciting opportunity for a committed, self-motivated Field Engineer . The successful candidate will be attending customer sites to provide maintenance and warranty support of IT hardware and software products within the required Service Level Agreement (SLA).
You will have a good all round basic knowledge of PC/Printer/Laptop repair as well as a relevant qualification e.g Comptia A+ and a full clean driving licence.
Working Monday to Friday 9.00am to 5.30pm with 24/7 standby cover one week in every three [ a standby allowance will be paid ]
- Repair and maintain PC’s, Laptops, EPOS systems, Printers and associated peripherals
- Be aware of standard AV Support for customers
- Communicate with call administration and the branch throughout the day to effectively manage all call details, real time, and gain a full understanding of the customers’ requirements
- Complete part movements in a timely manner, returning items as directed by the branch
- Achieve key performance indicator targets
- Work a certain amount of overtime when required to do so
- Following the Company policies and procedures as detailed in the Engineering Manual
- Must be professional and presentable at all times
- Must be able to embrace new technologies and adapt to change
- To acquaint themselves with all local Fire, Security and Health & Safety regulations
- Must use PDA device real time to allow effective call tracking
Skills, Knowledge & Experience:
- Printer, PC, EPOS and AV knowledge
- Able to work unsupervised
- Some software knowledge
- Full Clean UK Driving License.
- Ability to gain SC clearance
We offer salary , standby allowance company van together with other large company benefits .
If this sounds like you, then please apply today ?