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  • Job Type: Permanent
    Location: Slough
    Job ID: 105437
    Company: SCC

    We are SCC – Specialist Computer Centres , Europe’s largest privately owned IT services company . We provide IT engineering support services to prestigious customers nationwide .

     

    We are now looking for an experienced IT Break/Fix IT Field Support Engineer to cover our customer sites in the Greater North London/Home Counties region – ideally based in the Slough area .

     

    The role will be working Monday to Thursday 11.00am to 9.00pm with 1 hours’ lunch – 36 hours per week .

     

    The role :

    * To attend customer sites and provide support for IT hardware and software products ensuring that our service levels are maintained and customer satisfaction is surpassed.

    * To diagnose and repair and/or replace pc’s , laptops , printers , retail equipment and associated peripherals .

    * Complete software incidents to customer/manufacturer procedures and specifications .

    * To diagnose and resolve operating system, application and other software package problems using all available resources and technical knowledge .

    * To travel to other locations and branches to visit users and carry out required work .

    * Communicate with call administration and branch office throughout the day to effectively manage all call details and gain a full understanding of the customer service level agreement requirements .

    * Provide updates to all customer systems in a timely and accurate manner .

    * Carry out some rebuilds and basic configuration .

     

    Skills and Experience:

     

    * Experienced IT Support Engineer with hardware break fix and software /operating system desk side support experience .

    * Experience in Microsoft Applications .

    * Experience of pc , laptop , printer and peripheral repair .

    * Experience working in a customer facing environment and a real commitment to exceed customer expectation .

    * Excellent communication and interpersonal skills .

    * Driving license

     

    We offer an attractive starting salary plus van and other large company benefits .