We are SCC – Specialist Computer Centres – the largest and most successful privately owned IT solutions company in the UK. We supply PC products and services to blue chip clients nationwide. Our success is firmly built upon a reputation for quality customer service and commitment to exceed customer expectations.
We now have an exciting opportunity for a talented individual join our configuration team based within our Head Office in Birmingham.
Overall Job Purpose: To ensure that the configuration orders are processed according to the agreed industrial standards and in accordance with the customers instructions. Carry out QA duties as and when required.
Main Duties of the Job:
- Aligned to all Configuration service production areas and break/fix imaging services.
- Carry out QA Duties as and when required
- First Aid , Fire Warden and spillage team duties
- Mentor new starters and assist with training
- To test and configure a variety of products, to the customer’s specific requirements when expressed, within the agreed group timescales.
- To test and configure a variety of products to the manufacturers written instructions, ensuring satisfactory operation.
- Assisting others pro-actively or upon request to ensure service levels and efficiency is maintained.
- To escalate to Supervisor/Management any non-conformances within the agreed timescales.
- To capture all required build data and status updates, onto the relevant business system that supports that service.
- To undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy
- To Maintain your work area and ensure care of Company property used
- Lifting of multiple devices varying in weights from around 3kg for Laptops to 60kg for server technology
- Working to KPI’s varying dependant on configuration, order type and weight of items.
- To assist the Configuration Manager in the daily running of the Commissioning Complex, through the above and any other duties as necessary.
Skills Knowledge & Experience:
- BTEC/NVQ in PC
- CompTIA A+ or at least 2 years’ experience handling IT equipment in a similar role
- Server+ passed or planned