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  • Job Type: Permanent
    Categories: IT Jobs
    Location: Stevenage
    Job ID: 165627
    Company: SCC

    Main Duties of Job:

    Primary Duties
    • Manage and maintain asset information for all EUC hardware within agreed scope
    • Manage and maintain asset information for all software within agreed scope
    • Manage / implement / improve processes to ensure the accuracy of the Asset Management Database (AMDB) through the Incident Management, Request Management and audit processes
    • Responsible for the End User Computing (EUC) asset management lifecycle and stock management across multiple sites.
    • Act as a central point of contact and escalation for asset management
    • Host and attend regular meetings with the customer to improve services and manage customer expectations
    • Control IT assets at multiple sites, ensuring that administration of the storage, distribution, movement and disposal of assets is carried out under the agreed processes.
    • Applies tools, techniques and processes to create and maintain an accurate asset register.
    • Analyse the asset register verifying assets are in a known state and location
    • Produces reports and analysis to support asset management activities and aid decision making.
    • Conduct Asset Problem Management to identify problematic areas and offer solutions feeding back into internal and customer teams
    • Plan, implement and drive regular asset and user audits across all sites and all storage locations
    • Day to day team management (including performance, holiday and sickness)
    • Documenting, maintaining, creating and developing asset management processes in line with customer requirements
    • Ensuring changes to assets and services are appropriately and accurately controlled and recorded
    • Work with the customer to capture agreed procedures to create and maintain an accurate register of assets
    • Work with onsite management to develop and improve the service being provided
    • Adhere, at all times, to company policies and procedures
    • Producing monthly reports on asset management status and contributing to the overall service delivery reports and presentations
    • Being prepared to work out of hours when required to do so

    Secondary Duties
    • Hands-on element in assisting the teams
    • Assisting with infrequent large deliveries of stock/assets to assist with managing assets
    • Handling asset queries and processing
    • Contribute to activities of all onsite SCC teams as required
    • Contribute to the Service Improvement Plans

    Skills, Knowledge & Experience:
    • A customer-orientated approach with excellent communication and organisational skills.
    • Established coordination/organisation skills and the ability to interrogate data.
    • A sound general understanding of different types of computing hardware and peripherals
    • Ability to effectively influence and negotiate with personnel at various organisational levels.
    • Strong analytical, creative problem solving and planning skills to achieve results.
    • Ability to manage & create documents which are professional & articulate.
    • Ability to prioritise, plan and meet deadlines.
    • Ability to handle difficult and demanding customer environments
    • Previous team leading experience
    • Excellent written and verbal communication skills

    • Knowledge of Managed Services methodologies
    • General understanding of the IT industry and End User Computing
    • Experience of working within/aligning to an ITIL environment
    • ITIL Foundation Qualification
    • Advanced Excel / data manipulation skill

    Success Criteria
    Success in this role will be demonstrated through:
    • Accuracy of the AMDB
    • SLA’s being regularly met and/or exceeded
    • Ability to evidence control of workload and team members
    • Ability to demonstrate a level of control of asset management with positive reports and recovery plans where required
    • Positive customer and end-user feedback