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  • Job Type: Permanent
    Categories: Engineering Jobs, IT Jobs
    Job ID: 167411
    Company: SCC

    Job: Distributed Support Engineer Grade 3

    Field Based role based in Devon

    Main Duties

    • To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
    • Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
    • Assist other engineers in the delivery of service to our customers.
    • Achieve KPI target of 5 visits / fix’s per day.
    • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
    • Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
    • Carry out any other reasonable request from your line management
    • Be able to do customer rebuilds and configuration to desk
    • Will carry out AV repairs and Printer repairs.
    • Will be able to carry out IMAC projects under own initiative
    • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
    • Must be professional and presentable at all times.
    • Must have full UK driving Licence where required to perform the role.
    • Respond to any requests for information from your line management in a timely manner
    • Work a certain amount of overtime when required to do so.
    • To be approachable and accepting of Training requirements in relation to the role.
    • To maintain the skills and knowledge required to perform the role to the required standard
    • Must be able to embrace new technologies and adapt to change.
    • Company assets to be maintained in good working order and good general condition

    Skills, Experience, Knowledge

    • Knowledge of PC, Laptop, Printer & associated peripherals operation
    • Key Clients specific procedures
    • Experience in Desktop/Laptop/Printers and Servers
    • AV experience
    • Good customer facing skills
    • BPSS
    • SC Clearance
    • SCC Technical Test 85%