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  • Job Type: Permanent
    Categories: Apprenticeships
    Location: Southampton
    Job ID: 166940
    Company: SCC

    SCC – Specialist Computer Centres is the leading IT services organisation in Europe.

    We have been established for over 40 years and have a turnover in excess of £3 billion.

    Our business continues to grow creating a real career opportunity for a Distributed Support Engineer Apprentice based in the South Coast

    Details of the role:

    To attend customer sites to provide support of IT hardware and software products, within the required Service Level Agreement (SLA).  Provide Technical Support to other staff in Managed Services and incident management of major system outages.  Work efficiently and proactively to deliver IT support service to a wide range of customers

     

    Daily duties:

    Ensure all training is completed relevant to apprenticeship requirements.

    To diagnose, replace and repair a variety of AV products both hardware and software based.

    Assist other engineers in the delivery of service to our customers.

    Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s requirements.

    Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.

    Work a certain amount of overtime when required to do so.

    Must be able to embrace new technologies and adapt to change.

    Carry out any other reasonable as requested by your line management

    Represent SCC in a professional and positive manner at all times

    Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace

    Must be professional and presentable at all times.

    Must have full UK driving Licence where required to perform the role.

    Respond to any requests for information from your line management in a timely manner

    Work a certain amount of overtime when required to do so.

    Be Familiar with all SCC polices and processes relevant to the role and/or your responsibilities to SCC and our customers.

    Be Familiar with customer policies and processes where applicable

    Interested?

    Then click the response button now!

    At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

    Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy’