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  • Job Type: Permanent
    Categories: Engineering Jobs, IT Jobs
    Location: London, Redhill, Surrey
    Job ID: 112537
    Company: SCC

    Overall Job Purpose

    Based on site at  Gatwick Airport to provide onsite support for a variety of IT hardware and software products within the required Service Level Agreement (SLA).  Provide Technical Support to other staff in Managed Services . Work efficiently and proactively to deliver IT support service to British Airways. Support provided via rotating shift patterns between 7am and 11pm, weekends,bank and public holidays included.

     

    Main Duties

    Unpack, commission and deliver equipment

    PC builds in accordance with standard procedures

    Configure devices at point of delivery in accordance with standard procedures

    Install and support all Airline specific and desktop devices including managed print

    Installation of all applications and software either locally or remotely using the tools provided, i.e. SMS

    Installation and configuration of PCs, printers, upgrades and peripherals in accordance with standard procedures

    Ensure site complies with defined cable management standards

    Carry out all fault finding and follow diagnostic processes. (I.e. printing issues, PC connectivity)

    Call handling in line with current procedures and the escalation and resolution of any issues in a timely manner

    Test newly installed hardware in accordance with standard procedures

    To be available to give support and advice to other managed services engineer working outside campus

    Partake in routine Preventative Maintenance activities

    Ensure suitable sign off is obtained to confirm a successful completion of works

    Use of mobile device to handle and process all assigned calls at all times.

    Comply with relevant Health & Safety procedures, both site and company driven.

    Comply with all conditions of the local airport authority to include the conditions of personal ID pass and vehicle pass. Attending training at various locations as and when required

    Related IT work within the Managed Services remit that would involve spending time in all areas of the Gatwick campus

    Assist in any administration duties within the team as and when requested by your manager

    Interface with customer

    Be aware of the SLA of each call and endeavour to ensure the SLA is met.

    To maintain company vehicles and their records

    To comply with the company’s policy regarding the use of company vehicles, specifically with regard to driving in airside locations.

    Participate on the OOH Support rota

    Be available to provide project support on overtime outside of core hours as required by the site

    Any other duties assigned by your manager

    Skills, Knowledge, Experience

    To have a full driving licence

    Checkable 5 year work or education history

    Shift basis of 6 days on, 3 days off
    including Bank and Public holidays.
    Shift 1 – 10am to 7 pm for 3 days
    Shift 2 – 7am to 4pm for 3 days
    3 days rest