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  • Job Type: Permanent
    Location: Birmingham
    Job ID: 111829
    Company: SCC

    Specialist Computer Centres – SCC is Europe’s largest independently owned IT services group. We have been established for over 40 years, have over 5,000 employees within Europe and a turnover in excess of £3 billion. We deliver innovative, business critical and cost reducing IT solutions to both private and public sector organisations.

    We now have an exciting career opportunity for a talented individual to join us at our European Headquarters in Birmingham.

    If you have proven experince in the below fields we want to hear from you!

    The ideal candidate will posess:

    – Proven Customer service experience in either a call centre or retail environment

    – Excellent wriiten and verbal communication

    – Ability to solve problems unaided

    – Understanding of the impacts commercially of issues and resolutions

    An overview of some of the tasks this role will involve are:

    – Receiving requests from customers to return products for credit

    – Managing faulty product claims via the manufacturer

    – Dealing with Courier claims

    – Dealing with stock issues and manager customer back orders

    – Scheduling orders for delivery

    – Working with Customers, suppliers and internal departments to ensure any new order or request is managed through to conclusion.