SCC – Specialist Computer Centres is the leading IT services organisation in Europe.
We have been established for over 40 years and have a turnover in excess of £3 billion.
Our business continues to grow creating a real career opportunity for a Customer Sales Coordinator based in Birmingham
Overall Job Purpose:
Working as part of the Central Support team, aligned to the product supply area of the business, you will be working closely with the sales teams in the management and fulfilment of all new customer orders, as well as providing associated customer service.
The role will encompass all element of the supply chain – quoting, sales order processing, purchase order placement as well as all post sale activity, managing requests from initial receipt through to conclusion, allowing you to develop your knowledge of the end to end supply chain activities, ensuring that delivery to our customer is fast, efficient and cost effective for the business.
Success in this position is demonstrated by team work, enthusiasm, problem solving and the ability to work under pressure with excellent communication skills.
Main Duties of the Job:
Answering calls from both Customers and Internal Departments
Management of all requests through our call handling systems, in-line with the service levels
Working with the business to minimise the risk of any fraudulent transactions
Ensuring full compliance with all business processes and policies, including all mandatory training for Security, GDPR, Business Continuity and Health & Safety
Business month end and quarter end commitments may require you to work extended hours and outside of the normal standard business hours
- Quotation Responses
Co-ordination and completion of customer requests for pricing, working with other supporting teams within the business and our approved suppliers to ensure that the best pricing and solution are offered
- Sales Order Processing
Verification of all new customer orders
Co-ordination, acceptance and processing of all new customer purchase orders onto our systems
Ensuring that all checks are completed and that the transaction is in-line with the business requirements
- Purchase Order Processing
Creation and placement of any supporting purchase orders to fulfil our customer orders
Ensuring that all checks are completed and that the transaction is in-line with our business requirements
Ensuring that these contain all relevant information to allow our suppliers to complete
- Customer Order Fulfilment
Pro-actively working on all outstanding customer purchase orders, managing these through to successful delivery
Providing regular updates to the customers on the status of these orders
Looking at the best ways to fulfil any outstanding orders – identifying other stock sources, considering any commercial aspects
Working closely with our suppliers in resolving any queries or issues relating to the supply of our purchase order
Managing the customer outstanding order reports and ensuring that these are reflective of the latest supply position
Working with the other Supply Chain departments to resolve any logistical or build issues in a timely manner
- Customer Services
Verification of all requests for assistance
Providing regular updates on the status of these requests
Ensuring that these are managed and resolved in a timely manner and in-line with our service levels
Production of customer reports
- After Siles Management
Verification and validation of any requests for products or services to be returned for credit, ensuring that these are within the agreed timescales and criteria for acceptance
Ensuring any approved requests are managed through to successful conclusion and that both SCC and the customer have formal closure including any commercial credits associated with the request
Working with third party departments and suppliers to ensure that the request is managed through to conclusion
Instigating and management of all credits requests associated with the return of product or services, minimising the exposure to the business and ensuring that all relevant approvals are obtained
Supplier invoice query resolution
Courier and transit issues, working closely with our Customers and third party Contractors to ensure that any issues identified are managed through to a successful conclusion
Delivery Issues, verification and management of requests where the delivery is incorrect or incomplete, working with both our Customers, Internal Departments and third party Contractors to ensure that any issues identified are managed through to a successful conclusion
Skills, Knowledge and Experience:
Previous customer service experience, organised, methodical, computer literate, well spoken, well presented, knowledge of MS packages, educated to A-C level including English and Maths, qualified to L3 / A level
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