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  • Job Type: Permanent
    Location: Birmingham
    Job ID: 132413
    Company: SCC

    Specialist Computer Centres – SCC is Europe’s largest independently owned IT services group. We have been established for over 40 years, have over 5,000 employees within Europe and a turnover in excess of £3 billion. We deliver innovative, business critical and cost reducing IT solutions to both private and public sector organisations.

    We now have an exciting career opportunity for a talented individual to join our service management team based  at our European Headquarters in Birmingham.

    The role will involve :

    * Providing efficient and effective administration support to management and service operators within the service response centre .

    * Ensuring that we respond to customers within the stipulated service level agreement .

    * Gaining call statistic information, response times, customer satisfaction reports etc and putting into reports using Excel .

    * Liaising with our service support centre in Romania .

     

    Skills, Knowledge & Experience required :

     

    * Proven administration experience with a keen attention to detail

    * Excellent comnunication skills, both verbal and written.

    * Storng experience using Microsoft Excel packages.

    * The Ability to Gain Security Clearance is a requirement for this role.

    Interested ?

    Then click the response button now !

    At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

    Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy’.