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  • Job Type: Permanent
    Categories: IT Jobs
    Location: Birmingham
    Job ID: 162243
    Company: SCC

    We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join our Birmingham based Configuration team as a Technical Planner.

    Overall Job Purpose:

    To transition customers IT build solutions and provide both customers and internal clients with an on-going administration support for configuration services, within the configuration centre.

    Main Duties of the Job:

    • Carry out resource planning.
    • Carry out forecasting.
    • Carry out capacity planning.
    • Analyse and reporting of order completion rates, efficiencies and profitability.
    • Support/Cover with Breakfix queries/reports when Senior Technical Administrator on leave.
    • Support/Cover with day to day Scheduling/Admin aspects of the role.
    • Support/Cover with day to day Technical aspects of the role.
    • To maintain a 3 day SLA as per ISO20000 accreditation and as outlined in PDR
    • Schedule configuration orders in line with Customer SLA’s and Delivery Dates
    • Technical vetting of configuration orders prior to scheduling
    • Liaise with PS and Sales force around BAU and Project accounts.
    • Updating Project schedules on SharePoint
    • To escalate issues regarding SLA and Production to the management team
    • To ensure all day to day office duties are completed to Business standards
    • Assess Back Office reports to ensure orders hit SLA
    • Monitor and pickup tasks and ensure they are completed to SLA.
    • Transition customer solutions into the configuration centre within the agreed SLA
    • Create and technically vet procedures for all new customer solutions within agreed SLA
    • Liaise with Customers and Group IT to setup VPN connections into the facility
    • Provide day to day support internally to the operational teams within SCC
    • Support and maintain the Configuration Centres internal infrastructure
    • Carry out patchwork activity for new customer or carry out changes to existing infrastructure
    • Create Specific PDA project to capture customer data
    • Create asset reports with IT conforming to customer agreed standards.
    • Comply with all Health and Safety requirements within the Configuration Centre
    • To ensure all day to day office duties are completed to agreed standards
    • Adhere to the configuration centres ISO accreditations standards that support this job role function.
    • Assist the Operational Management in the daily running of the Configuration Centre, through the above and any other duties as necessary.

    Skills Knowledge & Experience:

    • Excellent communication Skills
    • Excellent presentation Skills
    • Knowledge of multiple hardware/vendors i.e. Desktops/Laptops/Servers, HP/Lenovo etc.
    • Knowledge of IT products essential, ideally accreditations such as MCSE, MCP.
    • CompTIA Server+ (Advantageous)
    • Understanding of network processes
    • Understanding of ISO processes & procedures
    • MS Office and Excel Skills
    • The ability to gain Security Clearance

     

    Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy