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  • Job Type: Permanent
    Location: Manchester
    Job ID: 116142
    Company: SCC

    Job Title: Billing Specialist

    Reports to: Billing Manager

    Location: Manchester (M32)          

    Role Overview

    As a member of the billing team, you will be responsible for the generation of Invoices, showing attention to detail and maintaining a high level of accuracy. You will resolve Billing disputes and liaise with both internal and external customers.

    Key Responsibilities: 

    – To ensure accurate and timely billing of key customers on a monthly and quarterly frequency. To ensure billing is in line with customer contractual relationship. This includes complex billing processes across multiple devices and customers

    – To set up and maintain new contracts within the system

    – To capture, report and resolve billing disputes that arise and work closely with the sales and CRM teams to bring to conclusion

    – To support and liaise with Meter readings team to ensure readings are received accurately and regularly and resolve any disputes arising from the customer following receipt of invoice

    – To use actual or estimated meter readings to produce invoice based on contractual terms

    – Working with management to produce monthly and quarterly accrual for unbilled items

    – Ensure that all internal and external customer relationships are dealt with in a professional and friendly manner, always adopting a “right first time” attitude.

    – Produce reports and analysis to allow management to monitor service revenue performance, and customer trends and seasonality

    – Where SCC MP&DS back off service provision to third party suppliers you will be responsible for validating billing and making payments to these suppliers. This is not expected to be a significant requirement in terms of your day to day duties

    – General administration support and any other reasonable duties that are required for your role




    Person specification

    Essential skills:

    Excellent working knowledge of Excel (advanced Level) and Microsoft office suite (look up formula/pivot tables a pre requisite)

    • Problem solving mentality with a right first time attitude
    • An ability to demonstrate good time management skills
    • Comfortable working as part of a team in a high volume environment

    Desirable skills:

    • Experience of working in the managed print services industry
    • Basic accounting knowledge and experience of working in a Finance related role