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  • Job Type: Permanent
    Location: Livingston
    Job ID: 111659
    Company: SCC

    We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us in our Livingston base as an Apprentice IT Engineer.

    Overall Job Purpose:

    To attend customer sites to provide support of IT hardware and software products, within the required Service Level Agreement (SLA).  Provide Technical Support to other staff in Managed Services and incident management of major system outages.  Work efficiently and proactively to deliver IT support service to a wide range of customers

    Main responsibilities.

    • Ensure all training is completed relevant to apprenticeship requirements.
    • To replace PC’s, Laptops, Printers and associated peripherals.
    • Assist other engineers in the delivery of service to our customers.
    • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s requirements.
    • Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.
    • Achieve KPI target of 5 visits / fix’s per day.
    • Work a certain amount of overtime when required to do so.
    • Must be able to embrace new technologies and adapt to change.
    • Carry out any other reasonable as requested by your line management
    • Request
    • Represent SCC in a professional and positive manner at all times
    • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
    • Must be professional and presentable at all times.
    • Must have full UK driving Licence where required to perform the role.
    • Respond to any requests for information from your line management in a timely manner
    • Work a certain amount of overtime when required to do so.
    • Be Familiar with all SCC polices and processes relevant to the role and/or your responsibilities to SCC and our customers.
    • Be Familiar with customer policies and processes where applicable

    Role Requirements:

    • Must have 5 GCSE’s  grade A-C inclusive of Maths and English
    • Previous experience of Customer Service
    • Full UK Driving Licence

    Desireable but not essential:

    • A Level or BTech Level 3 qualification