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  • Job Type: Permanent
    Categories: Apprenticeships
    Location: Birmingham
    Job ID: 146279
    Company: SCC

    We are looking for an enthusiastic , articulate and numerate individual to join us as an apprentice  in our customer sales coordination department .

    Overall Job Purpose:

    Whilst enjoying  on going training and development  you will be working as part of the Central Support team, aligned to the product supply area of the business, you will be working closely with the sales teams in the management and fulfilment of all new customer orders as well as providing associated customer service.

     

    The role will encompass all element of the supply chain – quoting, sales order processing, purchase order placement as well as all post sale activity, managing requests from initial receipt through to conclusion, allowing you to develop your knowledge of the end to end supply chain activities

     

    Main Duties of the Job:

    • General
    • Answering calls from both Customers and Internal Departments
    • Management of all requests through our call handling systems, in-line with the service levels
    • Quotation Responses
    • Co-ordination and completion of customer requests for pricing, working with other supporting teams within the business and our approved suppliers to ensure that the best pricing and solution are offered
    • Sales Order Processing
    • Verification of all new customer orders
    • Co-ordination, acceptance and processing of all new customer purchase orders onto our systems
    • Ensuring that all checks are completed and that the transaction is in-line with the business requirements
    • Purchase Order Processing
    • Creation and placement of any supporting purchase orders to fulfil our customer orders
    • Ensuring that all checks are completed and that the transaction is in-line with our business requirements
    • Ensuring that these contain all relevant information to allow our suppliers to complete
    • Customer Order Fulfilment
    • Pro-actively working on all outstanding customer purchase orders, managing these through to successful delivery
    • Providing regular updates to the customers on the status of these orders
    • Looking at the best ways to fulfil any outstanding orders – identifying other stock sources, considering any commercial aspects
    • Customer Services
    • Verification of all requests for assistance
    • Providing regular updates on the status of these requests
    • Ensuring that these are managed and resolved in a timely manner and in-line with our service levels
    • Production of customer reports

     

     

    Skills, Knowledge and Experience:

    You will be articulate and  numerate ideally having some customer services experience , good organisational skills and IT  literate

    Educated to grade 4-9 (A-C level) including English and Maths Level 3 Btec  and A levels .