• Business
  • People
  • Advantages
  • Key Points
  • Apprenticeships
Search Jobs
  • Job Search

  • Vacancies by Department

  • Top Ten Vacancies

    There are no jobs to display at this time.

  • Job Type: Permanent
    Categories: IT Jobs
    Location: Bristol, Stevenage
    Job ID: 165630
    Company: SCC

    3rd Line Technical Support Engineer

    Overall Job Purpose

    To assist the delivery of IT Services to the end client through supply of contracted services and value add. Deliver an effective and efficient customer focused service to all staff for SCC clients, meeting service level agreements and customer expectations.

    To provide 3rd Line technical support to the hardware and software of the desktop environment, including SCCM, Group Policy, and deployed applications.

    To keep up to date with advances in hardware and software technologies, and advise accordingly

    Key Activities

    • Incident Management of major incidents
    • Document all technical solutions within the Service Desk knowledge base
    • Provide technical support and training to 1st and 2nd Line Service Desk Analysts
    • Testing and documentation of new hardware
    • Writing of user documentation to support the front office hardware and software infrastructure
    • Investigation into new product and solutions including recommendations
    • Providing support to packaging and imaging teams
    • Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades
    • Creating Group Policies and administering existing ones
    • Analyse, manage, and deploy Microsoft patches to the desktop environment

    Skills, Experience, Knowledge

    • In depth knowledge of Microsoft desktop operating systems
    • Microsoft SCCM
    • Microsoft Group Policy administration
    • Extensive experience of working in a desktop support environment
    • ITIL awareness