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  • Job Type: Permanent
    Categories: Engineering Jobs, IT Jobs
    Location: Birmingham
    Job ID: 90040
    Company: SCC

    Job: Workshop Engineer E3

    Key Roles and Responsibilities

    Prime Role

    • Provide a professional repair to various computers and peripherals within the National Repair Centre, whilst adhering to the requirements of the Quality Management System
    • Adopt and adhere to SCH Core Values

    Secondary Role and Skills

    • Must be presentable and professional at all times
    • Must be capable of working on his/her own initiative
    • Adhere, at all times, to company policies and procedures
    • To maintain work areas as befits the professionalism of the Department
    • To adapt to new technologies and become proficient in the use of new  equipment for emerging technologies.
    • To adapt to new equipment under the supervision of a more senior engineer
    • To be familiar with the relevant areas of the Call Management System
    • Must be technically competent and possess the ability to relate to individuals and departments.
    • Must be capable of supporting other departments.
    • To attend any training courses, as required to fulfil our contractual obligations, and be prepared to convey any knowledge acquired, if and when called upon.
    • A willingness to undergo any cross-training deemed necessary and beneficial to the National Repair Centre
    • The flexibility to work in any of the departments of the National Repair Centre if called upon to do so
    • To be prepared to work a reasonable amount of overtime if and when required
    • 14001:2004  Environmental Management System certification by ensuring that all areas of responsibility adhere to the appropriate policies and procedures.
    • Responsible for H & S ensuring all procedures and process’s are adhered to and remain compliant.
    • Oversee improvements to the Environmental Management System by amending/modifying procedures as and when operational procedures change within the business.
    • Ensure that all corrective action, with regard to the Environmental Management System is executed in a professional and timely manner.
    Adhering to IT Services Management.
    • ISO 20000 IT services Management certification by ensuring that all areas of responsibility adhere to the appropriate policies and procedures.
    • Responsible for IT services Management ensuring all procedures and processes are adhered to and remain compliant.
    • Oversee improvements to the IT services management system by amending/modifying procedures as and when operational procedures change within the business.
    • Ensure that all corrective action, with regard to the IT services management system is executed in a professional and timely manner.
    Adhering to the Information Security System.

    • ISO 27001 Information security system certification by ensuring that all areas of responsibility adhere to the appropriate policies and procedures.
    • Responsible for information security system ensuring all procedures and processes are adhered to and remain compliant.
    • Oversee improvements to the information security system by amending/modifying procedures as and when operational procedures change within the business.
    • Ensure that all corrective action, with regard to the information security system is executed in a professional and timely manner.

    Skills and Attributes

    All Grades

    • Ability to repair equipment  on which suitably trained

    Grade 1
    • HNC and / or City & Guilds parts 2, 3 or higher in Electronics  servicing, Electrical Engineering or equivalent, desirable
    • Basic manufacturer training course completion, preferably to do with IBM, Compaq, Toshiba and / or HP

    Grade 2
    • Desirable to have 3 years experience in the Computer Servicing Industry
    • HNC / HND or equivalent academic qualification desirable
    • Professional Qualifications required such as IBM PSS, CAN, HP Certification, etc.

    Grade 3

    • Desirable to have 5 years experience in the Computer Servicing Industry
    • HNC / HND / Degree level in an  Engineering subject is desirable
    • Professional Qualifications required such as IBM PSS, Compaq ASE, CNA, CNE , etc.