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  • Job Type: Permanent
    Categories: IT Jobs
    Location: Birmingham
    Job ID: 96113
    Company: SCC

    We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as an Infrastructure Technical Lead.

    Key Responsibilities

    • This is a “hands-on” technical expertise and lead position that requires senior level knowledge on Infrastructure technologies and operating systems.
    • Act as the primary technical escalation point for major incidents related to the Infrastructure service delivery from the datacentre and customer sites
    • Supporting the Infrastructure Application team in the advanced troubleshooting of customer’s environments.
    • Providing Technical leadership and guidance for Infrastructure team.
    • Perform basic team personnel HR administration tasks
    • Managing incidents and problems appropriately within agreed service levels
    • Perform Technical root cause analysis on reoccurring incidents
    • Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
    • Ensure technical documentation is completed and updated to professional standards
    • Identify Technical Problems and potential Service Improvements across customers Infrastructure environments
    • Log calls with third party vendors (MS, Symantec, HP, Dell etc.) and manage when necessary
    • Ensure correct configuration of all Infrastructure components and supported technologies, including, but not limited, to, HP, Dell, All servers, Operating systems, AD, DNS, DHCP,AV products, Web filtering etc.
    • Contribute to delivering Technical excellence across the Infrastructure team
    Identify, Contribute and work towards the technical and service goals defined by     DCS management
    Excellent hands on technical Expertise
    • Determined, can-do attitude
    • Ability to work on own as well as part of a team
    • Attention to detail
    • A good work ethic
    • ITIL awareness
    • Excellent organisation skills
    • Professional and presentable at all times.
    • Ability to handle difficult and demanding customer environments.
    Previous support experience with architecture in an enterprise class environment.

    The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and Operations. Experience of working in a fast paced, dynamic environment with a can-do attitude and able to handle work with multiple customers and projects. Candidate must have experience of working in a large multi-client solution provider with a rapidly expanding customer base. Ability to Provide Technical guidance/leadership to 3rd/4th line engineers; leading by example at all times especially during major incidents. Ready to provide Out-of-hours escalation/support/leadership as required.

    Skills

    • Minimum 5 years’ hands on experience supporting technical environments
    • An excellent understanding and practical knowledge within a number of the following technologies:
    o Microsoft server products (Windows 2003 to 2012 R2, Core to Datacentre)
    o Microsoft AD (Active Directory) and integrated elements/processes such as DNS, GPO, AD DS and RBAC.
    o DHCP Server (Microsoft)
    o SCCM including patch management, build image and application deployment
    o AV (Anti-Virus with key products being McAfee & Symantec)
    o Web Filtering (WebSense/Symantec/TMG/etc.)
    o Endpoint Encryption (Symantec)
    o Microsoft SharePoint
    o Server Hardware (HP/IBM/Dell/Cisco)
    o VMware / Hyper-V
    • Appropriate certifications or experience in core technology platforms
    • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
    • Excellent and demonstrable communication skills, both written and oral with strong presentation skills
    • Ability to use the Service Desk tool to manage incidents/changes/problems tickets
    • Experience of working in a multi-client solutions provider
    • Ability to work under pressure and to tight deadlines
    • Ability to manage conflict/challenges within a working environment.

    Desirable
    ITIL qualification or awareness of the ITIL processes
    Experience of working in a multi-client solutions provider