Team Leadership role reporting to the Head Service Operations.
The role will be responsible for the day to day operation of Major Incident, Problem, Change and Asset Management services, to both internal and external customers, within a defined customer portfolio.
The role would suit a candidate with broad Service Management experience. As a minimum, the successful candidate must have proven operational experience of Major Incident and Problem Management and display a solid understanding of Change and Asset Management.
Main Duties of the role:
· Customer service focussed, establishing and maintaining good customer relationships
|Skills Knowledge & Experience:
The following general capabilities will be required:
Specialist Skills and Knowledge
The person selected for this position must be able to show that they have relevant practical experience of:
Desirable Skills and Knowledge