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  • Job Type: Permanent
    Categories: IT Jobs, Technical Jobs
    Location: Birmingham
    Job ID: 77347
    Company: SCC

     

    Key Responsibilities

    • SCCM administration, with a focus on Managed Desktop Deployment
    • MDT administration for build and capture of OS deployment images
    • Support of Windows 7 , 8.1 and 10 Managed Desktop solutions
    • BAU support of SCCM / MDT – Troubleshoot and own incidents, problems and issues as they arise
    • Perform detailed root cause analysis as necessary
    • Transition of Managed Desktop solutions into BAU Support, including training handovers supported by quick guides and customer focused documentation
    • Group Policy design and troubleshooting
    • Providing third level escalation support within SCC for SCCM queries
    • Proactive SCCM maintenance and health checks for all customer bases
    • Creation and maintenance of all SCCM related documents

    Attributes of Successful Candidate

    • Determined, can-do attitude
    • Ability to work on own as well as part of a team
    • Ability to work in a fast paced, deadline intensive environment
    • Excellent customer service and organisation skills
    • General technical awareness of hardware and software desktop environments and corporate structures
    • Professional and presentable at all times

    Skills Knowledge and Experience

    The ideal candidate will be self-motivated with a track record of working on enterprise SCCM managed estates. Experience of working in a fast paced, dynamic environment with an agile attitude and a logical/methodical approach, able to handle work with multiple customers and projects. Candidate should have experience of working in a large scale solution provider environment, with a rapidly expanding customer base.

    Essential Skills:

    • 5yrs minimum experience of administering SCCM/MDT
    • Experience of working and delivering to large scale high value project streams
    • Good understanding of IT infrastructure related subjects
    • Proven track record of working with 3rd party customers and suppliers in a design, project and support perspective
    • System Centre Configuration Manager 2012 R2
    • Microsoft Deployment Toolkit (MDT)
    • Microsoft Desktop Optimisation Pack (MDOP)
    • Windows 7, 8.1, 10
    • Experience in administering group policy
    • Scripting skills including VBscript and PowerShell
    • Methodical and technically minded with strong focus on high quality standards and excellent attention to detail
    • Design, documentation skills
    • Proven experience of having good fault finding and troubleshooting skills

    Desirable:

    • Experience of working in a cloud based organisation
    • MCSE/MCP qualification
    • Active directory management experience
    • Experience working with PSN compliance
    • Good knowledge of Microsoft office products and patching
    • BSc degree in Computer Science, Software Engineering, MIS or equivalent preferred
    • Experience of working in a multi-client solutions provider
    • VMware exposure