We are SCC – Specialist Computer Centres – the UK’s leading technology solutions provider specialising in IT infrastructure. We have an enviable track record in helping European based companies and government organisations assess, plan, source, integrate and manage their IT infrastructure to deliver technology optimisation and more, for less.
Due to increasing demand for our solutions and services we now have an exciting opportunity for a Sales Administrator to be based at our sales office in Bristol .
Overall Job Purpose :
Working as part of the Sales Administration team your role will be to provide effective customer service to all our customers .
Your role will be to predominantly manage all new customer purchase orders through our systems , adopting a right first time approach , proactively working with other teams to ensure that customers’ orders are fulfilled quickly and efficiently .
Working as part of a busy team , you will be continually met by customer demands and challenges , some of which will test your skills and abilities to their limits .
To enable you to succeed in this position you will need to be a team player and demonstrate enthusiasm , forward thinking and ability to work under pressure as well as demonstrating excellent communication skills .
Main Duties :
Acceptance and progression of all customer orders to ensure that the orders are delivered in accordance with the contractual agreed ‘ service level ‘ or ‘agreed date’ .
Managing the customers’ back order reports and liaising with both internal departments and suppliers , to obtain the best possible supply dates for customers .
Assisting with customer project and bonded requirements , scheduling , reporting, stock control .
Ensuring that all returns and credits are processed in a timely manner and in accordance with the returns policy.
Logging delivery discrepancies and liaising with couriers .
Assisting the sales team/credit control with aged debt issues and disputed invoices .
Management of all customer enquiries , responding in a professional way ; having the ability to tailor the communication to the audience , conveying information in an effective , efficient and concise way .
Prompt, polite and efficient answering of all customer telephone enquiries .
Skills ,Knowledge and Experience :
Previous experience in an administrative /customer service role
IT literate and experience in using MS packages .
Excellent communication skills
Organised and methodical with good attention to detail
Excellent interpersonal skills , with the ability to build relationships internally and externally .
A pragmatic ” can do ” attitude
Reliable with a strong work ethic.