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  • Job Type: Permanent
    Categories: Engineering Jobs
    Location: London
    Job ID: 57354
    Company: SCC

    To assist the delivery of IT Services to the end client through supply of contracted services and value add additions. Deliver an effective and efficient customer focused service to all staff for SCC client, meeting service level agreements and customer expectations.

    Main Duties of the Job:
    Provide seamless on site IT support to the evolving operational needs of our client based in London .

    Primary Role
    Provide IT  support to  clients including:
    First and Second Line support for software and hardware fault resolution
    Installation, Move and Addition services in relation to IT equipment on customer sites
    Video Conferencing suit support on occasion will be required for board rooms and meetings.
    Local level network and Infrastructure patching and management
    Re-streaming and configuring IT kit
    Remote support using software support tools where available
    Escalation of incidents to line management where necessary
    Log all Incidents and requests on to call handling system
    Completion of project activity as request by SCC or the customer on site.
    Resolve software incidents, on all client kit
    Re-loading/configuring software applications and images
    Look for potential service improvements
    Monitor service level performance.
    Implement corrective actions to ensure service levels are maintained.
    To complete all work assigned in a timely professional manner.
    To be flexible and pragmatic in their approach to the work assigned
    To be able to work as part of a team.
    To acquaint themselves with all local Fire, Security and Health & Safety regulations



    Required Knowledge, skills & experience

    Software focused
    Laptop/Desktop setup and use.
    General Hardware knowledge
    Team working
    VC equipment knowledge
    Knowledge of current IT issues
    Critical thinking
    Experience of networked systems Service desk and problem solving experience
    Proficient in Microsoft Windows\Office\Outlook related products