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  • Job Type: Permanent
    Categories: IT Jobs
    Location: Birmingham
    Job ID: 73052
    Company: SCC

    SCC is Europe’s largest independent IT infrastructure and Solutions business.

    As Managed Services Provider of the year 2015, we are the leading strategic partner to all major technology vendors. With over 5,000 employees across Europe, we support in excess of 5 million users across more than 2500 customers in 50 countries. We have even won awards and are in the Top 3 for UK Data Centre and Cloud Services.

    We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Senior Network Engineer.

    Key Responsibilities

    • As a senior engineer your predominant focus will be that of service improvement for our current customer base. Planning Designing and implementing internal projects ranging from major upgrades to full network health checks.
    • Deputise for the Network manager when required and take an active part in mentoring the less experienced network engineers.
    • Monitoring and maintaining switching infrastructure to agreed service levels
    • Performing Firewall Configuration, troubleshooting and Administration
    • Managing incidents and problems appropriately within agreed service levels
    • Creating and performing authorised changes to customer environments, attending CABs where necessary
    • Perform root cause analysis on reoccurring incidents
    • Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
    • Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
    • Ensure technical documentation is completed and updated to professional standards
    • Contribute to the continuous improvement programmes of all technology platforms across the datacentre
    • Log calls with third party vendors (such as CISCO or Fortinet) and escalate when necessary
    • Contributing to delivering team performance
    • Attributes of Successful Candidate
    • Determined, can-do attitude
    • Ability to work on own as well as part of a team
    • Meticulous approach, effective written and oral communicator
    • Proven network management skills
    • Ability to work in a fast paced, deadline intensive environment
    • Excellent customer service and organisation skills
    • Professional and presentable at all timesThe ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Experience of working in a fast paced, dynamic environment with a can-do attitude and able to handle work with multiple customers and projects. Candidate must have experience of working in a large multi-client solution provider with a rapidly expanding customer base.Essential:
    • Skills
    • Skills Knowledge & Experience
    • Strong background with core network technologies in large-scale deployments
    • Minimum 5 years’ experience providing support to enterprise level clients
    • Good working knowledge and experience in a Cisco environment, Knowledge of Checkpoint Firewalls, Demonstrates excellent troubleshooting skills, Intruder Detection Systems, LAN & WAN, Routing Protocols, eg OSPF.
    • Appropriate certifications in core technology platforms (CISCO, HP, Fortinet, Checkpoint)
    • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
    • Ability to work under pressure and to tight deadlines
    • Strong background with core network, compute and storage technologies in large-scale deployments
    • Desirable:
    • B.S. degree in Computer Science, Software Engineering, MIS or equivalent preferred
    • Experience of enterprise grade CISCO and Fortinet environments including design, troubleshooting and support.
    • ITIL qualification or awareness of the ITIL processes
    • Experience of working in a multi-client solutions providerInterested? If so please call Andrea Hoffman or email your CV today
    • Call alternatively email
    • At SCC, we understand that people make us possible and that the real value of technology lies in the people using it. That’s why we empower our staff with a wide range of training, equipment and opportunities. So, if you’re looking for a career where you can learn, develop and grow in a successful, fast-paced environment then we have the perfect opportunity for you.