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  • Job Type: Permanent
    Location: Warrington
    Job ID: 36200
    Company: SCC

    Overall Job Purpose:

    To provide efficient and effective support to the Sales Team and the customer base. Assisting the Account Manager in  pro-actively managing the customer requirements to ensure that all opportunities to increase the business revenues from the customer are achieved.

    Working as part of a structured team, you will need to be dedicated to providing a professional approach at all times. Measurements of your performance will be identified by your ability to respond to customer requests and ensure that all agreed service levels are met on a monthly basis.

    Main Duties of the Job:

    • To understand the Sector and Customer base that you look after. To be aware of all planned projects within the customer base and any specific requirements or contracted service levels.
    • To ensure all orders, tasks, quotes and other requests are responded to within a timely manner.
    • Track progress in relation to quotes, orders,  and credits, aged debt, stock holdings.
    • Follow SCC best practice to ensure the highest level of service is provided to our Customers, both internal and external.
    • Ownership and resolution of customer challenges and concerns.
    • To ensure that all internal procedures are kept updated and comply with the required standards.
    • To liaise with all relevant SCC functions including, but not limited to, Credit Control, Warehouse, Operations, and Enterprise.
    • Manage all customer project and bonded requirements.
    • Supplier relationships.
    • Preparation of quotations, including the technical specification and obtaining best pricing available. To pro-actively sell additional products and services.
    • Chasing outstanding quotations with the customers to convert into business.
    • Ensuring that we are achieving and exceeding the required `Service level` and therefore the customer expectations.
    • Management of customer standard products, road mapping for products going `end of life` and management of transition.
    • Sourcing / re-specifying of products in constraint.
    • Management of customer images/product transition.
    • Owning of the allocated Customers aged debt and pro-actively trying to resolve the queries. Maintaining regular contact with the customer to discuss the aged debt within the account; escalation of issues to the Account Manager.
    • Assisting with forecasting
    • Assisting in the management of `Inventory Stock`
    • Vetting of all complex orders including where necessary discussing with the relevant Departments/ Suppliers.
    • Updating of the My SCC system as required/directed.
    • Distribution of new product releasing to agreed customer contacts.
    • Achieving and exceeding set targets.
    • Maintain product knowledge to an acceptable level and ensure that you are aware of any new releases/updates.
    • Ensure that your knowledge of SCC service and enterprise offerings is up-to-date and that these are introduced to conversations with our Customers regularly in line with their requirements.
    • Creation of customers’ accounts on Lifecycle and maintenance of these accounts.
    • To carry out other ad hoc duties as required in the best interests of SCC and the customer.

    Skills, Knowledge and Experience:

     

    • Excellent  communication and interpersonal skills
    • Good organisational and time management  abilities
    • Good `people skills`, for working with a range of colleagues and customers.
    • Looking  for a career in sales
    • A professional manner
    • The ability to absorb ongoing training and personal development