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  • Job Type: Permanent
    Location: London
    Job ID: 54679
    Company: SCC

    Overall Job Purpose:

     

    To provide efficient and effective support to the Sales Team and the Customer base. Assisting the Account Manager in pro-actively managing the customer requirements to ensure that all opportunities to increase the business revenues from the customer are achieved.

    Working as part of a structured team, you will need to be dedicated to providing a professional approach at all times. Measurement of your performance will be identified by your ability to respond to customer requests and ensure that all agreed service levels are met on a monthly basis.

     

     

     

    Main Duties of Job:

     

    • To understand the Sector and Customer base that you look after. To be aware of all planned projects within the customer base and any specific customer requirements or contracted service levels.
    • To ensure all orders, tasks, quotes and other requests are responded to within a timely manner.
    • Track progress in relation to quotes, orders, RANs and credits, aged debt, stock holdings.

     

    • Follow SCC best practice to ensure the highest level of service is provided to our Customers, both internal and external.
    • Ownership and resolution of customer challenges and concerns
    • To ensure that all internal procedures are kept updated and comply with the required standards.

     

    • To liaise with all relevant SCC functions including but not limited to Credit Control, Warehouse, Operations, and Enterprise.
    • Mange all customer project and bonded requirements

     

    • Supplier relationships.
    • Preparation of quotations, including the technical specification and obtaining the best pricing available. To pro-actively sell additional products and services.
    • Chasing outstanding quotations with the customers to convert into business.
    • Ensuring that we are achieving and exceeding the required ‘service level’ and therefore the customer expectations.
    • Management of customer standard products, road mapping for products going ‘end of life’ and management of transition.
    • Sourcing / re-specifying of products in constraint.
    • Management of customer images/product transition.
    • Owning of the allocated Customers aged debt and pro-actively trying to resolve the queries. Maintaining regular contact with the Customer to discuss the aged debt within the account; escalation of issues to the Account Manager.
    • Assistance with forecasting.
    • Assisting in the management of ‘Inventory Stock’.
    • Vetting of all complex orders including where necessary discussion with the relevant Departments/Suppliers.
    • Updating of the My SCC system as required/directed.
    • Distribution of new product releasing to agreed customer contacts.
    • Achieving and exceeding set targets.
    • Maintain product knowledge to an acceptable level and ensure that you are aware of any new releases/ updates.
    • Ensure that your knowledge of SCC service and enterprise offerings are up-to-date and that these are introduced to conversations with our Customers regularly in line with their requirements.
    • Creation of customers accounts on Lifecycle and maintenance of these accounts.
    • To carry out other ad hoc duties as required in the best interests of SCC and the customer.

    Skills, Knowledge & Experience:

     

    • Experience of working in a sales environment
    • Good spoken and written communication skills
    • Good organisational and  time management skills
    • Good ‘people skills’, for working with a range of colleagues and Customers.
    • A willingness to work  in challenging situations to meet deadlines
    • A professional manner
    • The ability to work to targets