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  • Job Type: Permanent
    Categories: Engineering Jobs
    Location: Stevenage
    Job ID: 90023
    Company: SCC

    Job: Distributed Support Engineer

    Main Duties

    • Repair and maintain hardware (Servers, PC’s, Laptops, Printers and associated peripherals where required).
    • Repair and maintain customer Software tickets across different clients using client systems where needed. Typical cover requirements may include Windows, Outlook, Active Directory, Lotus Notes and a variety of common Software programs and platforms.
    • Complete software incidents to customer/manufacturer procedures and specifications.
    • Installation of hardware to manufacturers/customers specification. Complete MAC’s to manufacturers/customers Specifications.
    • Utilise PDA to check and update allocated calls in a timely manner to achieve required SLA and reflect actual work done in real time where required.
    • Communicate with Call Administration and the Branch throughout the day where required.
    • Any other reasonable request made by your line management
    • Represent SCC in a positive and professional manner at all times
    • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
    • Must be professional and presentable at all times.
    • Must have full UK driving Licence where required to perform the role.
    • Respond to any requests for information from your line management in a timely manner
    • Work a certain amount of overtime when required to do so.
    • Be Familiar with all SCC polices and processes relevant to the role and/or your responsibilities to SCC and our customers.
    • Be Familiar with customer policies and processes where applicable

    Skills, Experience, Knowledge

    • Experience within a desk side support role
    • Accreditation or experience in either Server /MFD Printer or O/S
    • Accreditation or experience in at least one Tier 1 Product (Desktop /Laptops /Printer)
    • Experience in other Tier 1 Products (Desktop /Laptops /Printer)
    • Tier 2 products
    • Knowledge of Key Clients specific procedures
    Expected to be exposed to site specific procedures
    • SC Clearance