We are SCC – Specialist Computer Centres ; we deliver business critical IT services to both commercial and public sector organisations throughout the UK .
Our employees are most valuable asset and in order to provide the best possible service we now have an exciting opportunity for a talented individual to join our Feild Engineers in the Crayford Area.
– To attend customer sites to provide Field support and desktop services on IT hardware and software products.
-To work efficiently and proactively to deliver IT support services to a wide range of customers.
-To repair diagnose ad replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
-To preform desk side support to SCC Clients as requested.
Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
-Assist other engineers in the delivery of service to our customers.
-Cover site roles where required due to planned or in-planned absence.
Achieve KPI target of 5 visits/fix’s per day.
-Communicate with call administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customers SLA.
-Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real time by way of accurate and quality updates.
-Carry Out any other reasonable request from your lie management.
-Be able to do customer rebuilds and configuration to desk.
-Will carry out AV repairs and printer repairs.
-Will be able to carry out IMAC projects with little supervision.
-Participate in 24/7 coverage via a rota system.
-Act as a mentor to Grade 1 through to 3 engineers.
-May be expected to train on new technologies such as AV or Cisco.
-May be expected to step in for OTL on occasion and or to project manage.
-Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
-Must be professional and presentable at all times.
-Must have full UK driving license where required to perform the role.
-Respond to any requests for information from your line management in a timely manner.
-Work a certain amount of overtime when required to do so.
-Be familiar with customer policies and processes where applicable.
-To be approachable and accepting of Training requirements in relation to the role.
-To maintain the skills and knowledge required to perform the role to the required standard.
-Must be able to embrace new technologies and adapt to change .
-Company assets to be maintained in good working order and good general condition.
-Practice quick win processes.