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  • Job Type: Permanent
    Categories: Engineering Jobs, IT Jobs
    Location: Crayford
    Job ID: 98069
    Company: SCC

    We are SCC – Specialist Computer Centres ; we deliver business critical IT services to both commercial and public sector organisations throughout the UK .

    Our employees are most valuable asset and in order to provide the best possible service we now have an exciting opportunity for a talented individual to join our Feild Engineers in the Crayford Area.

    – To attend customer sites to provide Field support and desktop services on IT hardware and software products.
    -To work efficiently and proactively to deliver IT support services to a wide range of customers.
    -To repair diagnose ad replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
    -To preform desk side support to SCC Clients as requested.
    Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
    -Assist other engineers in the delivery of service to our customers.
    -Cover site roles where required due to planned or in-planned absence.
    Achieve KPI target of 5 visits/fix’s per day.
    -Communicate with call administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customers SLA.
    -Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real time by way of accurate and quality updates.
    -Carry Out any other reasonable request from your lie management.
    -Be able to do customer rebuilds and configuration to desk.
    -Will carry out AV repairs and printer repairs.
    -Will be able to carry out IMAC projects with little supervision.
    -Participate in 24/7 coverage via a rota system.
    -Act as a mentor to Grade 1 through to 3 engineers.
    -May be expected to train on new technologies such as AV or Cisco.
    -May be expected to step in for OTL on occasion and or to project manage.
    -Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
    -Must be professional and presentable at all times.
    -Must have full UK driving license where required to perform the role.
    -Respond to any requests for information from your line management in a timely manner.
    -Work a certain amount of overtime when required to do so.
    -Be familiar with customer policies and processes where applicable.
    -To be approachable and accepting of Training requirements in relation to the role.
    -To maintain the skills and knowledge required to perform the role to the required standard.
    -Must be able to embrace new technologies and adapt to change .
    -Company assets to be maintained in good working order and good general condition.
    -Practice quick win processes.