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  • Job Type: Permanent
    Categories: Engineering Jobs, IT Jobs
    Location: Other
    Job ID: 27919
    Company: SCC

     

    Covering the Thetford / Norfolk region.

    Overall Job Purpose:

    To attend customer sites  providing support  for IT hardware and software products within the required  service level agreement .

    Main Duties of the Job:

      Repair and maintain hardware  -Servers, PC’s, Laptops, Printers and associated peripherals .

    • Complete software incidents to customer/manufacturer procedures and specifications.
    • Installation of hardware to manufacturers/customers specification. Complete moves and changes  to manufacturers/customers specifications.
    • Utilise PDA to check and update allocated calls in a timely manner to achieve required SLA and reflect actual work done in real time where required.
    • Communicate with Call Administration and the Branch throughout the day where required.
    • Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.
    • Achieve KPI targets .
    • Work a certain amount of overtime when required to do so.
    • Understand and adhere to the company’s policies and procedures.
    • Must be professional and presentable at all times.
    • Act as mentor to grade 1 and 2 Engineers as and when required.
    • Must be able to embrace new technologies and adapt to change.
    • Understand and adhere to all local Fire, Security and Health & Safety regulations.

    Skills Knowledge & Experience:

     Essential

    Must have a full UK driving licence

    Ability to gain  security clearance to required levels

    HP/IBM Server  knowledge/experience

    Accreditation in at least one Tier 1 Product (Desktop /Laptops /Printer)

    Experience in other Tier 1 Products (Desktop /Laptops /Printer)

     Desirable –  Deskside support experience