To ensure all incidents/events are actioned in an efficient and timely manner so that service level agreements are met and customers are satisfied . The Incident Event Coordinator will monitor and liaise with event owners as required and form a clo… more
The role of 1st Line Service Desk analyst is required for the 1st Line call resolution following agreed scripts and working procedures. The role will also include co-ordination with the users and other resolver teams, to establish corrective acti… more
To ensure that the on-going provision of Quotations and Administration Support to Public Sector customers (hereinafter called nominated accounts) meets and exceeds both contractually committed SLA’s and any associated expectations.
Overall Job Purpose:
To provide efficient and effective support to the Sales Team and the Customer base. Assisting the Account Manager in pro-actively managing the customer requirements to ensure that all opportunities t… more
To provide an efficient and effective support to the sales team and account base by proactively assisting sales executives in managing customers’ needs and requirements and to ensure all opportunities to increase bu… more
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