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  • Job Type:
    Categories: Apprenticeships
    Location: Birmingham
    Job ID: 88363
    Company: SCC

    This role involves transitioning customers build solutions and providing both customer and internal on-going administration support for configuration services, within the configuration centre.

    Main Duties of the Job:

     To maintain a 3 day Service Level Agreements (SLA)

    • Schedule configuration orders in line with Customer SLA’s and Delivery Dates
    • Technical vetting of configuration orders prior to scheduling
    • Liaise with Professional Services and Sales for Project accounts.
    • Updating Project schedules on SharePoint
    • To escalate issues regarding SLA and Production to the management team
    • To ensure all day to day office duties are completed to Business standards
    • Assess Back Office reports to ensure orders hit SLA
    • Monitor and pickup tasks and ensure they are completed to SLA.
    • Transition customer solutions into the configuration centre within the agreed SLA
    • Create and technically vet procedures for all new customer solutions within agreed SLA
    • Liaise with Customers and Group IT to setup VPN connections into the facility
    • Provide day to day support internally to the operational teams within SCC
    • Support and maintain the Configuration Centres internal infrastructure
    • Carry out patchwork activity for new customer or carry out changes to existing  infrastructure
    • Create Specific PDA project to capture customer data
    • Create asset reports with IT conforming to customer agreed standards.
    • Comply with all Health and Safety requirements within the Configuration Centre
    • To ensure all day to day office duties are completed to agreed standards
    • Adhere to the configuration centres ISO accreditations standards that support this job role function.
    • Assist the Operational Management in the daily running of the Configuration Centre, through the above and any other duties as necessary.

    Skills Knowledge & Experience: 

    • Excellent communication Skills
    • Excellent presentation Skills
    • Interest and general awareness of hardware/vendors e.g. Desktops/Laptops/Servers, HP/Lenovo etc.
    • MS Office and Excel Skills
    • GCSE x 5 A-C including English , Maths and ICT
    • A level / BTEC L3
    • Customer Service Experience