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  • Job Type: Permanent
    Location: Nottingham
    Job ID: 34621
    Company: SCC

    We are SCC – Specialist Computer Centres , Europe’s leading IT services company .

    We provide IT support , break / fix repair services to commercial organisations and public sector bodies throughout the UK.

    We are continuing to expand and now have an exciting career opportunity for a talented individual to join our engineering services division as a field based IT Support Engineer .

    The role will cover  the East Midlands .

    Duties will include :

    * Repair and maintain hardware (Servers, PC’s, Laptops, Printers, associated peripherals and retail Point of Sale equipment ).
    * Complete software incidents to customer/manufacturer procedures and specifications.
    * Installation of hardware to manufacturers/customers specification. Complete moves and changes to customer specifications.
    * Use PDA to check and update allocated calls in a timely manner to achieve required service level agreements and reflect actual work done in real time.
    * Communicate with Call Administration and the Branch throughout the day.
    * Complete part movements in a timely manner, returning items as directed by the Branch.
    * Achieve targets to include but not conclusive 1st time fix (85%), 5 closures each day, productivity.

    To be successful in the role you will have

    * Full driving licence

    * Good customer service skills

    * The ability to carry out some lifting [within health and safety parameters]

    * Experience gained in an IT break/fix  engineering role

    * Comptia A or equivalent accreditation

    * Experience in repair of laptops , printers, Epos and peripherals

    * Server repair would be advantageous

    * Good customer facing skills